[R_k1000]

Hi, I'm getting the "blue screen of death" on my dell laptop. I can't get into windows, even in safe mode. All i get is the blue screen. STOP: 0x00000024 (0x001902FE,0xF78CE448, 0XF78CE144, 0X804ECD27) Any help would be great.


thanks in advance

I can't find the window XP cd either

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Here is the explanation for your stop code.

A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

It appears you may have a problem with your OS system or a driver.
Can you supply the model of your Dell Laptop?
Was there any update done to the system prior to the issue starting being it software or hardware?
Was anything downloaded or a website visited that anything out of the oridinary happened prior to the issue?
Do you have a XP installation cd or a recovery cd for your laptop?

[rshaffer61]

Here is the explanation for your stop code.

A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

It appears you may have a problem with your OS system or a driver.
Can you supply the model of your Dell Laptop?
Was there any update done to the system prior to the issue starting being it software or hardware?
Was anything downloaded or a website visited that anything out of the oridinary happened prior to the issue?
Do you have a XP installation cd or a recovery cd for your laptop?

[R_k1000]

Thanks for the reply.

My model number is inspiron 6400

I think there was a recent update about a 1 week ago. I don't think anyone has download anything on it recently. It was working yesterday for like 10mins and then the blue screen came up. I could restart it "last know good config" and it booted to windows. This worked a few times and like for 10mins before the blue screen. Now it just doesnt boot on anything - even safe mode. It just goes to the blue screen


Thanks in advance for any help

[rshaffer61]

Ok what you will probably need to do is a Repair Installation to fix the issue.
First though I would like to try a system restore to before the issue started. Let me know if this works for you please.

If you have your Windows XP disk

• Insert your Windows XP disk into your computer and reboot
• Make sure the PC is set to run from the CD as the primary boot device.
  NOTE: You do this by setting your PC to boot to the CD-ROM in BIOS (enter bios by pressing f1, f2 or del key during memory count up, then search for boot order, and set the CD as the first boot device)
• When the PC boots, it will boot from the CD...after the first several screens load, you will be given a choice to choose R for Recovery Console. You will be asked to log in to the operating system to be repaired type the number corresponding to that operating system (usually 1).
  NOTE: For Windows XP Home, there is not password, just hit ENTER. For Windows XP pro, ask whomever set up the machine what password they used.

When you see the Recovery console C:\WINDOWS prompt continue to Section 3 ("System Restore")

If you DO NOT have your Windows XP disk

• Please create a new folder on your hard drive called RecoveryDisk
• Download recovery_console_cd.zip and unzip it to the newly created RecoveryDisk folder.
• Download the correct floppy disk setup package for your operating system from Microsoft and save it to the RecoveryDisk folder;
  XP Home Original: Here
  XP Pro Original: Here
  XP Home SP1: Here
  XP Pro SP1: Here
  XP Home SP2: Here
  XP Pro SP2: Here
• Rename the downloaded file to Bootdisk.exe
• Double click the RecoveryCD.bat file and follow the instructions.
• When you get asked if you want to burn a CD, type y and hit enter.
• A pop-up should come up, please click on Close

This just created a file called XPRC.ISO which is located in the Recovery Disk folder.

Then please download MagicISO and install it.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.

Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.

• Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
• Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
• Click on the little folder to the right of CD/DVD Image File then navigate to the newly created XPRC.ISO Image file and click Open.
• In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
• Under Format make sure that Mode 1 is selected.
• And finally, click on the Burn it! button to burn XPRC.ISO to disk.

Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

Section 3: System Restore

• When you get to the recovery console prompt, type
  

  CD \

• Press Enter
• Type
  

  cd system~1\_resto~1

• Press Enter
• Type
  

  dir

• Press Enter

After you press enter you will see a list of folders (like rp1, rp2) If the list of restore points has more than one page then press the Enter key untill you reach the end of the list

• Type
  

  cd rp {number of the second to last folder in the list}

  Note: Example: cd rp9, if rp9 is the second to the last restore point where the last restore point no. is 10
• Press Enter
• Type
  

  cd snapshot

• Press Enter
• Type
  

  copy _registry_machine_system c:\windows\system32\config\system

• Press Enter
• Type
  

  copy _registry_machine_software c:\windows\system32\config\software

• Press Enter
• Type
  

  Exit

• Press Enter

Your PC will reboot.

If you get an access denied error when doing the above, then do the following at the recovery console:

• Type
  

  CD \

• Press Enter
• Type
  

  cd windows\system32\config

• Press Enter
• Type
  

  ren system system.bak

• Press Enter
  
• Type
  

  Exit

• Press Enter

Your PC will reboot, go back into the Recovery Console and start from the beginning

If you still cannot get access in anyway to your installation in the recovery console then your SAM database files are corrupt. There is no way you can restore these with the recovery console. You may need to do a fresh install

[R_k1000]

Thanks but i can't get into windows at all. It just goes straight to the blue screen so i cant do a system restore or your suggestion of without a XP cd. I'm trying to locate a windows xp cd from a friend. Any other suggestions?

Thanks for the quick reply. Much appreciated!


*Also don't have a floppy drive

Edited by R_k1000, 22 March 2010 - 12:09 PM.

[rshaffer61]

The instructions are to create a cd even though the file you download says floppy disk.
Create the disk on the system you are using to reply here with then use it on your system. You may have to change the boot sequence in your bios to make the cdrom the first boot device.

[R_k1000]

Thanks. Will have a go tomorrow. Need to buy a blank CD. Thanks for all the help...will let you know how it goes.

[rshaffer61]

No problem and I will continue to monitor this topic for your results.

[R_k1000]

Ok, got hold a windows xp cd and did what you said. But this comes up...."memory write/read failure at 09594040....To resolve this issue, try reseat memory. Decreasing memory available. Strike F1 key to continue (which i do) then it says...PXE-E^!: media test failure,check cable and no bootable device.


Any help?



thanks

[rshaffer61]

oK this means we need to check your memory then for a problem.
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[R_k1000]

Ok, just did the manual test and tried each stick in both slots.....still the same problem.....is it likely the both are broken...or many even th slots?



thanks

[rshaffer61]

Possible but please try the rest of the test to make sure.

[R_k1000]

Just did the test and it passed it 6times with no errors.....any suggestions?


thanks

[rshaffer61]

Then it seems the memory is not the issue.
PXE media error usually means the system is trying to boot to a network hd.
Please do the following and let me know what your boot order is.
To change Boot Sequence in your BIOS
[list]
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
]

[R_k1000]

Right now its on

1. Internal HDD
2. cd/dvd/cd-rw drive
3.onboard NIC

the other options not on the sequence is Diskette drive and USB storage

thanks