[arwier]

ok here goes nothing lol I have been trying to remove symantic av for some time so I can install system mechanic pro which I purchased and have not been able to do so I tried the software remove route and it needs an msi file which I do not have I tried the norton removal tool but it says I need to first use the software removal tool in xp which as I said doesn't work I tried the ms install cleanup utility and now no longer have the symantic listed in the software removal list can anyone help me please

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try this

Download and install Revo Uninstaller

• Double click the Revo Uninstaller icon on your desktop to start the program
• Scroll through the listed programs and Right Click on the program you wish to uninstall
• From the pop out menu choose Uninstall
• Click Yes to the confirmation dialogue
• In the next window select the Advanced mode
• Click Next to start uninstalling the program
• Answer Yes to confirm the uninstall
• When the program has completed the four steps, click Next to allow the program to search for leftovers
• Once complete, click Next, then Finish
• Repeat the above steps for any other programs you wish to remove.

[Rorschach112]

try this

Download and install Revo Uninstaller

• Double click the Revo Uninstaller icon on your desktop to start the program
• Scroll through the listed programs and Right Click on the program you wish to uninstall
• From the pop out menu choose Uninstall
• Click Yes to the confirmation dialogue
• In the next window select the Advanced mode
• Click Next to start uninstalling the program
• Answer Yes to confirm the uninstall
• When the program has completed the four steps, click Next to allow the program to search for leftovers
• Once complete, click Next, then Finish
• Repeat the above steps for any other programs you wish to remove.

[arwier]

symantic isn't in the list

[Rorschach112]

have you tried this removal tool ?

http://service1.syma...005033108162039

[arwier]

yes I have it says I have to uninstall it first with the windows add/remove option

[Rorschach112]

I think you should head over to the Virus Removal forum, there we can remove the program manually.

Make sure to read the Start Here topic

[arwier]

thank you for your help and I have decided to go a different route I called symantec and they uninstalled it for me so you are wlcome to close this topic and thank you again