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help of spyware removal!


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#1
agochoa

agochoa

    Member

  • Member
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  • 11 posts
Okay, I've run the housecall scan which found 32 uncleanable files, the trojan scan which found 58 trojans, and Ad-aware which found 207 infected files/registries...why didnt my Spybot search find any of these? No matter what I do the spyware keeps coming back

Well this is my new HijackThis log:

Logfile of HijackThis v1.97.7
Scan saved at 5:39:21 PM, on 7/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\bvtllyx.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\America Online 8.0\aoltray.exe
C:\Program Files\TK8\TK8 EasyNote 1.1\EasyNote.exe
C:\WINDOWS\System32\pnhpastd.exe
C:\WINDOWS\System32\_10082C.exe
C:\WINDOWS\System32\jisx.exe
C:\WINDOWS\System32\ASTAPIR.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\America Online 8.0\aol.exe
C:\Program Files\America Online 8.0\waol.exe
C:\Program Files\America Online 8.0\aolwbspd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\cryptui.exe
C:\Documents and Settings\Adriana Ochoa\Local Settings\Temporary Internet Files\Content.IE5\49ER4PEB\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {654C2A6F-5278-4D11-B2B2-E45CADBBBCD8} - C:\WINDOWS\ulna.dll
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [tfybrdzv] C:\WINDOWS\ylktvztw.exe
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [wpmswuxyy] C:\WINDOWS\bvtllyx.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [exlmpml] C:\WINDOWS\System32\exlmpml.exe
O4 - HKLM\..\Run: [EYMGRK] C:\WINDOWS\System32\EYMGRK.exe
O4 - HKLM\..\Run: [PRM] C:\WINDOWS\System32\PRM.exe
O4 - HKLM\..\Run: [SAPSSPCM] C:\WINDOWS\System32\SAPSSPCM.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKLM\..\Run: [SPMSPSVM] C:\WINDOWS\System32\SPMSPSVM.exe
O4 - HKLM\..\Run: [pnhpastd] C:\WINDOWS\System32\pnhpastd.exe
O4 - HKLM\..\Run: [_10082C] C:\WINDOWS\System32\_10082C.exe
O4 - HKLM\..\Run: [jisx] C:\WINDOWS\System32\jisx.exe
O4 - HKLM\..\Run: [ASTAPIR] C:\WINDOWS\System32\ASTAPIR.exe
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [cryptui] C:\WINDOWS\System32\cryptui.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Adriana Ochoa\Application Data\DownloadPlus.exe
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: TK8 EasyNote 1.1.lnk = C:\Program Files\TK8\TK8 EasyNote 1.1\EasyNote.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: AdsGone (HKLM)
O9 - Extra 'Tools' menuitem: &AdsGone Settings (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictive.../cab/mamc0m.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com...ex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9076A11F-5EA6-4A67-BDE9-8D3C7C453DAC} - http://www.fizzlewiz.../powertools.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7972.8949537037
O16 - DPF: {CA034DCC-A580-4333-B52F-15F98C42E04C} (Downloader Class) - http://www.stopzilla...ller/dwnldr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.ma...ash/swflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://antu.popcap.c...aploader_v5.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F9347967-6C54-41AA-BCC5-CD51D3260544}: NameServer = 205.188.146.146

~Adriana
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#2
admin

admin

    Founder Geek

  • Administrator
  • 24,501 posts
You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
R3 - URLSearchHook: (no name) - {707E6F76-9FFB-4920-A976-EA101271BC25} - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: (no name) - {654C2A6F-5278-4D11-B2B2-E45CADBBBCD8} - C:\WINDOWS\ulna.dll
O4 - HKLM\..\Run: [tfybrdzv] C:\WINDOWS\ylktvztw.exe
O4 - HKLM\..\Run: [wpmswuxyy] C:\WINDOWS\bvtllyx.exe
O4 - HKLM\..\Run: [webHancer Survey Companion] "C:\Program Files\webHancer\Programs\whSurvey.exe"
O4 - HKLM\..\Run: [exlmpml] C:\WINDOWS\System32\exlmpml.exe
O4 - HKLM\..\Run: [EYMGRK] C:\WINDOWS\System32\EYMGRK.exe
O4 - HKLM\..\Run: [PRM] C:\WINDOWS\System32\PRM.exe
O4 - HKLM\..\Run: [SAPSSPCM] C:\WINDOWS\System32\SAPSSPCM.exe
O4 - HKLM\..\Run: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKLM\..\Run: [SPMSPSVM] C:\WINDOWS\System32\SPMSPSVM.exe
O4 - HKLM\..\Run: [pnhpastd] C:\WINDOWS\System32\pnhpastd.exe
O4 - HKLM\..\Run: [_10082C] C:\WINDOWS\System32\_10082C.exe
O4 - HKLM\..\Run: [jisx] C:\WINDOWS\System32\jisx.exe
O4 - HKLM\..\Run: [ASTAPIR] C:\WINDOWS\System32\ASTAPIR.exe
O4 - HKCU\..\Run: [cryptui] C:\WINDOWS\System32\cryptui.exe
O4 - HKLM\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O4 - HKCU\..\RunOnce: [TV Media] C:\Program Files\TV Media\Tvm.exe
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictive.../cab/mamc0m.cab
O16 - DPF: {9076A11F-5EA6-4A67-BDE9-8D3C7C453DAC} - http://www.fizzlewiz.../powertools.cab

Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\WINDOWS\ylktvztw.exe
C:\WINDOWS\bvtllyx.exe
C:\WINDOWS\System32\exlmpml.exe
C:\WINDOWS\System32\EYMGRK.exe
C:\WINDOWS\System32\PRM.exe
C:\WINDOWS\System32\SAPSSPCM.exe
C:\Program Files\TV Media <- this folder
C:\WINDOWS\System32\SPMSPSVM.exe
C:\WINDOWS\System32\pnhpastd.exe
C:\WINDOWS\System32\_10082C.exe
C:\WINDOWS\System32\jisx.exe
C:\WINDOWS\System32\ASTAPIR.exe
C:\WINDOWS\System32\cryptui.exe

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log, and let us know how your system's working. <_<
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