I've also seen that CD burning programs may be conflicting with it. I have CD Burner XP. I've tried ejecting it with that program, and still doesn't do squat.
When I push the button on the drive to open the tray, it just blinks at me(probably telling me to go f*ck myself) and then nothing. Not even a sound of the motor. Also another note I have a normal cd-rom drive(non-cdrw) that works just fine.
Is there a trick with these Dell drives that I don't know? Maybe I have to rub it a certain way? Any help is much appreciated. Thank you!