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Videos always Crashes...Help


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#1
JaneDoe23

JaneDoe23

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Hey all, It seems like when i watch a video either online or offline..it crashes.
Its so annoying in the middle of something good it crashes :)

my latest crash was offline

Fault bucket 1774260147.
For more information, see Help and Support Center at http://go.microsoft....link/events.asp.

0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 37 37 34 32 36 30 31 17742601
0010: 34 37 0d 0a 47..

what do i need to do to stop this
im running winxp, anything else just ask

Thanks in Advance
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#2
rshaffer61

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#3
JaneDoe23

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  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply


Vino's Event Viewer v01c run on Windows XP in English
Report run at 24/03/2010 9:48:58 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 24/03/2010 3:38:12 AM
Type: error Category: 0
Event: 1001 Source: Application Error
Fault bucket 1774331313.

Log: 'Application' Date/Time: 24/03/2010 3:38:10 AM
Type: error Category: 0
Event: 1000 Source: Application Error
Faulting application itunes.exe, version 9.0.2.25, faulting module itunes.dll, version 9.0.2.25, fault address 0x003eb8e0.

Log: 'Application' Date/Time: 24/03/2010 3:29:38 AM
Type: error Category: 101
Event: 1002 Source: Application Hang
Hanging application GOM.exe, version 2.1.21.4846, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 24/03/2010 9:16:10 AM
Type: information Category: 0
Event: 1000 Source: LoadPerf
Performance counters for the WmiApRpl (WmiApRpl) service were loaded successfully. The Record Data contains the new index values assigned to this service.

Log: 'Application' Date/Time: 24/03/2010 9:16:10 AM
Type: information Category: 0
Event: 1001 Source: LoadPerf
Performance counters for the WmiApRpl (WmiApRpl) service were removed successfully. The Record Data contains the new values of the system Last Counter and Last Help registry entries.

Log: 'Application' Date/Time: 24/03/2010 9:11:21 AM
Type: information Category: 0
Event: 1800 Source: SecurityCenter
The Windows Security Center Service has started.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 24/03/2010 4:44:09 AM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user USER-D7BB7CA1FC\user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Log: 'Application' Date/Time: 23/03/2010 11:18:16 AM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user USER-D7BB7CA1FC\user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Log: 'Application' Date/Time: 23/03/2010 6:38:58 AM
Type: warning Category: 0
Event: 1517 Source: Userenv
Windows saved user USER-D7BB7CA1FC\user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/03/2010 9:13:12 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The HTTP SSL service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 24/03/2010 9:13:10 AM
Type: error Category: 0
Event: 7009 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for the HTTP SSL service to connect.

Log: 'System' Date/Time: 24/03/2010 9:12:42 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/03/2010 9:16:26 AM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Background Intelligent Transfer Service service entered the running state.

Log: 'System' Date/Time: 24/03/2010 9:16:26 AM
Type: information Category: 0
Event: 7035 Source: Service Control Manager
The Background Intelligent Transfer Service service was successfully sent a start control.

Log: 'System' Date/Time: 24/03/2010 9:16:10 AM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The WMI Performance Adapter service entered the stopped state.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 24/03/2010 9:11:27 AM
Type: warning Category: 0
Event: 1005 Source: SRTSP
Unable to load settings file. Using default settings for real time protection.

Log: 'System' Date/Time: 24/03/2010 9:11:27 AM
Type: warning Category: 0
Event: 1004 Source: SRTSP
Settings directory is not specified in driver's registry key. Using alternative location for temp files.

Log: 'System' Date/Time: 24/03/2010 4:49:14 AM
Type: warning Category: 0
Event: 1005 Source: SRTSP
Unable to load settings file. Using default settings for real time protection.
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#4
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#5
JaneDoe23

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem


Hey i tried chkdsk /r and it had to reboot manually..but then it seemed like it was running throught the course and 5sec later it said it was cleaned
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#6
rshaffer61

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#7
JaneDoe23

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions


Hey i hav WinXp, would this still work
thanks for the help
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#8
rshaffer61

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Instructions are written for XP with side instructions for Vista .
Yes it will work.
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#9
JaneDoe23

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions


Hey i hav WinXp, would this still work
thanks for the help


would it be C: or C:\ i tried C: and then i restarted computer went to
run then put in sfc /scannow the cmd screen(i think thats the name) i showed up and went away in a matter of 1sec..let me know if im doing it right..thanks
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#10
rshaffer61

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How is the system running now?
Same or better?
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#11
JaneDoe23

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How is the system running now?
Same or better?

i just need some clarification
would it be C: or C:\ i tried C: and then i restarted computer went to
run then put in sfc /scannow the cmd screen(i think thats the name) i showed up and went away in a matter of 1sec..let me know if im doing it right..thanks
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#12
rshaffer61

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All we need to do is change it to: C:

Is this what you wanted to know?
It works a lot better with a cd so if you can borrow one of the same type you have...Home, Media or Pro it would help. If still no good then let me know.
Also do you have this program that uses GOM.exe

gom.exe is a process\r belonging to GOM Player\r from Gretech Corp.\r

This is one of the other crashes you showed.

Edited by rshaffer61, 26 March 2010 - 10:14 AM.

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