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Aargh...Backdoor.Trojan [CLOSED]


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#1
Conor74

Conor74

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Can't get access to email or internet on own computer - currently on a friend's.

My computer displays a message saying

Norton AntiVirus
Virus Alert
X High Risk,
Norton Antivirus has detected a virus on your computer
Object Names C:\WINDOWS\System 32\flsmngr.dll
Virus Name Backdoor.Trojan
Action Taken Access to the file was denied
OK

On clicking OK the same message is displayed, except under ‘Action Taken’ the message changes to ‘Unable to repair this file’.

A scan with Norton AntiVirus shows up 2 x virus, and status for both is ‘delete failed’. The first virus(threat name ‘Download.Trojan’, filename ‘eied s7 c 28.exe’) has the following item information
‘the compressed file eied_s7_c_28.exe within C:\ eied_S7_cab is infected with the Download.Trojan virus’

The second virus (threat name ‘Backdoor.Trojan’, filename ‘flsmngr.dll’) has the following item information
‘the file C:\WINDOWS\System\flsmngr.dll is infected the Backdoor.Trojan virus’
Any ideas?

Here is the Hijackthis logfile...

Logfile of HijackThis v1.99.1
Scan saved at 13:26:50, on 20/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
C:\WINDOWS\System32\CAP3RSK.EXE
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\WINDOWS\System32\msiexec.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Computer2\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.quicknavigate.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.quicknavi...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.qfind.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.qfind.net/search.php?qq=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.qfind.net/search.php?qq=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qfind.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavi...earch.php?qq=%1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.qfind.net/search.php?qq=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.qfind.net/search.php?qq=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.quicknavi...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.qfind.net/
R3 - Default URLSearchHook is missing
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - C:\WINDOWS\System32\hp7BB.tmp (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [CAP3ON] C:\WINDOWS\System32\spool\drivers\w32x86\3\CAP3ONN.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Canon LASER SHOT LBP-1120 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aopen.nl
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.171.149....chm::/file.exe
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://advnt01.com/d...ionale_ver4.CAB
O16 - DPF: {AD0B8220-7DA4-4C0A-8532-B25A9F631D3D} (VacPro.internazionale_ver10) - http://advnt03.com/d...onale_ver10.CAB
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä #•ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\iefy.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
greyknight17

greyknight17

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Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Close the Registry Editor now. Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:

REGEDIT4
[-HKEY_CLASSES_ROOT\CLSID\{FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF}]

[-HKEY_CLASSES_ROOT\CLSID\VMHomepage]

[-HKEY_CLASSES_ROOT\CLSID\VMHomepage.1]

[-HKEY_CLASSES_ROOT\Interface\{1E1B2878-88FF-11D2-8D96-D7ACAC95951F}]

[-HKEY_CLASSES_ROOT\TypeLib\{1E1B286C-88FF-11D2-8D96-D7ACAC95951F}]

[-HKEY_CLASSES_ROOT\VMHomepage]

[-HKEY_CLASSES_ROOT\VMHomepage.1]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objecta]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF}]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\run]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\HTTP\Parameters\S]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\HTTP\Parameters\S]

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\SharedAccess\Parameters\r]


Save the file as "delete.reg". Make sure to save it with the quotes. Don't run it yet.

Download LSPFix and run it. Click on flsmngr.dll on the left window and click on the arrow pointing to the right. Click Finish and follow the prompts.

Reboot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers.

Go to Start->Run and type in services.msc and hit OK. Then look for Remote Procedure Call (RPC) Helper ( 11Fßä #•ºÄÖ`I) and double click on it. Click on the Stop button and under Startup type, choose Disabled.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.quicknavigate.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.quicknavi...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ie/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.qfind.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.qfind.net/search.php?qq=%s
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.qfind.net/search.php?qq=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qfind.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavi...earch.php?qq=%1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.qfind.net/search.php?qq=%s
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.qfind.net/search.php?qq=%s
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.quicknavi...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.qfind.net/
R3 - Default URLSearchHook is missing
O1 - Hosts: 64.91.255.87 www.dcsresearch.com
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - C:\WINDOWS\System32\hp7BB.tmp (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\flsmngr.dll
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.171.149....chm::/file.exe
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} - http://advnt01.com/d...ionale_ver4.CAB
O16 - DPF: {AD0B8220-7DA4-4C0A-8532-B25A9F631D3D} (VacPro.internazionale_ver10) - http://advnt03.com/d...onale_ver10.CAB
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä #•ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\iefy.exe (file missing)


Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\System32\hp7BB.tmp
c:\windows\system32\flsmngr.dll
c:\eied_s7.cab
c:\ex.cab


Double click on that delete.reg file you created earlier and choose Yes to merge it. You may delete the file afterwards.

Reboot into Normal Mode run a new HijackThis scan. Save the log file and post it here.
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#3
Conor74

Conor74

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Thanks greyknight17. Will print off page and do what you suggest over the weekend and revert with the log file.

Thanks again...
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#4
Conor74

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Download LSPFix and run it. 

View Post


Having a problem with this bit.

When I am online, I keep getting a 'Page Not Found' since this virus hit, and while it seems like I am connected to the internet I can't get access to any page, even when I click on pages from the history.

Also, when you advise the save the typed entries as "delete.reg", you might let me know to where it should be saved and as what type file.

Thanks again.
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#5
greyknight17

greyknight17

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No problem, since you can't go online at all now, run this program:

Download WinsockFix and unzip it. Then double-click on it to run it.

You probably don't need to run LSPFix, might not even find that file anymore now.

OK, for your other question. Save it anywhere. I say to the desktop since it's easier to access. No need to touch the file type, just save it in double quotes around that filename and you're set. Do exactly as I posted and you should be ok in running that :tazz:
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#6
Conor74

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No problem, since you can't go online at all now, run this program:

Download WinsockFix and unzip it.  Then double-click on it to run it.

View Post


Can I download it using another computer and save it to a floppy disc and then bring that disc back to the affected computer?
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#7
Conor74

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Did everything you said, and the really good news is that I am posting from the computer that was formerly infected with Backdoor.Trojan - I owe you a pint. The really bad news is that you will have to travel to Ireland to collect!! :tazz:

Thankfully, the infected computer had some programme like Winzip so was able to save the programme you linked onto a floppy and run it on the infected computer. Did the scan in HijackThis and most (though not all) of the matters you listed turned up and I fixed them. Then searched for the 4 files you mentioned and only two turned up (couldn't find the 'systems32\hp7BB' and 'ex.cab' ones). Have just carried out a further scan and below is the result.

The computer still contains minor glitches - I'm still getting an 'About.Blank' search page and pop ups that annoy (whenever I start up the computer or open MS Word I get a message about Windows Installer 'preparing to install', whatever that means, and something from 'Messenger Service' about a 'buffer overflow' or a 'message from CRITICAL to ERROR' or 'SECURITY to ALERT'), but the major crisis is over. If you think the following scan is reasonably healthy, for neatness should I close this and have it marked rsolved' and open the other issues in a new topic?

Logfile of HijackThis v1.99.1
Scan saved at 19:17:17, on 23/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\System32\CAP3RSK.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Documents and Settings\Computer2\Desktop\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SiS KHooker] C:\WINDOWS\System32\khooker.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [CAP3ON] C:\WINDOWS\System32\spool\drivers\w32x86\3\CAP3ONN.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Canon LASER SHOT LBP-1120 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O14 - IERESET.INF: START_PAGE_URL=http://www.aopen.nl
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.171.149....chm::/file.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{065FD41D-2315-4FF7-A540-1A69306378D8}: NameServer = 159.134.237.6 159.134.248.17
O17 - HKLM\System\CS1\Services\Tcpip\..\{065FD41D-2315-4FF7-A540-1A69306378D8}: NameServer = 159.134.237.6 159.134.248.17
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#8
greyknight17

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No, we should get it all cleared up here since they seem to be related. So let's see what else is there:

Download CWShredder at http://www.greyknigh.../CWShredder.exe and run it. Click on 'I Agree' button if you agree with it. Click on 'Fix' (it will automatically fix anything it finds for you) and OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.

Download AboutBuster http://www.greyknigh...AboutBuster.zip and unzip it to a folder on your the Desktop. Run AboutBuster and click OK. Click Update and then Check For Update to see if there are any updates. Run AboutBuster and click OK. Click Start->OK and then follow the rest of the prompts to scan (choose Yes/OK for all). It will ask you if you want a second scan, choose Yes. Save the log file and post it here.

If you have a fast internet connection (broadband), run an online virus scan at TrendMicro http://uk.trendmicro...call_launch.php. Just follow the instructions on the site to run the online scan. If any viruses/trojans are detected, try to delete or clean them in that site. You may use Panda ActiveScan also at http://www.pandasoft...ucts/activescan. Otherwise, make sure your antivirus program has the latest definitions and run a full system scan.
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#9
Conor74

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1. Had run a CW Shredder search as part of the list of things to do before posting here. Ran one again and nothing showed up.

2. Downloaded About Buster and ran a scan and the following showed up...

'Scanned at: 10:48:18 on: 24/05/2005

-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 26

ADS not scanned System(FAT)
Removed 4 Random Key Entries
Removed! : C:\WINDOWS\xvrfn.dat
Removed! : C:\WINDOWS\tfasko.dat
Attempted Clean Of Temp folder.
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 26

ADS not scanned System(FAT)
Attempted Clean Of Temp folder.
Pages Reset... Done!'

3. Then ran the Norton AntiVirus scan and it showed that the 'eied s7 c28.exe' virus is still present and cannot be repaired.
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#10
greyknight17

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Go into c:\windows\downloaded program files\ and see if you see any unknown files in there. These are the ActiveX controls. You may delete them if you are unsure. It will reinstall itself if needed again. My guess is that that file detected by Norton still might be there.

Post back a new HijackThis log and whether you found that file (or if the problem is gone now).
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#11
Conor74

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Go into c:\windows\downloaded program files\ and see if you see any unknown files in there. 

View Post


Nope, in fact the folder is completely empty.
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#12
greyknight17

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Does Norton tell you where that eied s7 c28.exe file is located?

OK, do this:

Let's use a program to scan for any trojans that may exist. Download TDS-3 http://tds.diamondcs...p?page=download. Learn how to use it at http://tds.diamondcs...?page=easytouse. Make sure to update it after you installed it. You can get the manual updates at http://tds.diamondcs...php?page=update. When you launch the program, it will scan your memory for running processes. This will take less than 30 seconds. Next go to 'System Testing' on the menu and choose 'Full System Scan'. After that's finished, post the log file by selecting everything on the top pane (select from bottom to top). If any alarms are found, it will be listed in the bottom window. Please copy and paste that here also if it applies. If you have problems copying the text, look (or search) for a file named scandump.txt and see if that has the alarms - post that here.
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#13
greyknight17

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#14
Conor74

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Thanks for reopening this one.

Here's the latest logfile...

Logfile of HijackThis v1.99.1
Scan saved at 18:31:53, on 23/06/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\ups.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\sistray.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
C:\WINDOWS\System32\CAP3RSK.EXE
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\CAP3SWK.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Computer2\Desktop\HijackThis.exe

R3 - Default URLSearchHook is missing
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SiS Tray] C:\WINDOWS\System32\sistray.EXE
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CAP3ON] C:\WINDOWS\System32\spool\drivers\w32x86\3\CAP3ONN.EXE
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Canon LASER SHOT LBP-1120 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAP3LAK.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: Microsoft AntiSpyware helper - {1CDB357A-4FDD-41DF-BE1D-33EA8CC566AC} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {1CDB357A-4FDD-41DF-BE1D-33EA8CC566AC} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {50DEFC34-0053-4188-89A6-DA63BF6E4485} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {50DEFC34-0053-4188-89A6-DA63BF6E4485} - (no file) (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://www.aopen.nl
O17 - HKLM\System\CCS\Services\Tcpip\..\{065FD41D-2315-4FF7-A540-1A69306378D8}: NameServer = 159.134.237.6 159.134.248.17
O17 - HKLM\System\CS1\Services\Tcpip\..\{065FD41D-2315-4FF7-A540-1A69306378D8}: NameServer = 159.134.237.6 159.134.248.17
O17 - HKLM\System\CS2\Services\Tcpip\..\{065FD41D-2315-4FF7-A540-1A69306378D8}: NameServer = 159.134.237.6 159.134.248.17
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
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#15
greyknight17

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No problem.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - Default URLSearchHook is missing
O9 - Extra button: Microsoft AntiSpyware helper - {1CDB357A-4FDD-41DF-BE1D-33EA8CC566AC} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {1CDB357A-4FDD-41DF-BE1D-33EA8CC566AC} - (no file) (HKCU)
O9 - Extra button: Microsoft AntiSpyware helper - {50DEFC34-0053-4188-89A6-DA63BF6E4485} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {50DEFC34-0053-4188-89A6-DA63BF6E4485} - (no file) (HKCU)
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINDOWS\System32\vbsys2.dll (file missing)


Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\System32\vbsys2.dll

Restart and run a new HijackThis scan. Save the log file and post it here.
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