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Computer freezes, will not remove malware and MBAM will not run


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#1
ekta

ekta

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Hi, and thanks in advance!

I use Avira, and have never had any virus problems before, but last week I got a nasty infection that deactivated it. I was then able to start in safe mode and run a scan with MBAM however it locked up after finding 16 threats, only 2 mins in.... Then my whole comp freezes completely.

Now I can not run MBAM it just gives me a 'run time error 0; run time error 440 Automation error.'

I can still operate but my computer often freezes and I have to manually shut down...I am worried about what the malware is doing behind the scenes!

Iíve gone through the guide, and have done Step1: TFC and Step 2: ERUNT, but canít run mbam after the install. Iíve tried renaming the MBAM but that hasn't worked either, I also tried Spybot search and destroy that also starts scanning but will freeze after a few mins.

Please help. Thank you!
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#2
JSntgRvr

JSntgRvr

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Hi, ekta

:)

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standard Registry to All
    • Under File Scans, change File age to 30
  • Under the Custom Scan box paste this in

    netsvcs
    %SYSTEMDRIVE%\*.*
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.
    • Please post the contents of these files in your next reply.

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