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Trouble Connecting to the Internet After Reinstalling Windows XP


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#1
billy5

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Hi. I just reinstalled Windows XP and now cannot connect to the internet. For the reinstallation I followed the procedure here, http://pcsupport.abo...nstxpclean1.htm.

During the final Windows XP Installation, the steps to configure the network ( http://pcsupport.abo...nstxpclean3.htm ) and check the internet connectivity ( http://pcsupport.abo...txpclean3_8.htm ) are skipped. XP only installs Windows, requests language settings, asks me for the name & organization, asks for a computer name & admin password, asks about the time zone, asks if I want automatic updates, asks about different user accounts, and loads to Windows.

Is there a basic step I am missing? Do I need to install some drivers?

The reinstallation CD is a Windows XP Professional SP2, and my computer is an HP Compaq TC1100. I have Verizon Fios as an ISP. Please let me know if you need any additional information. Any help is greatly appreciated!!

-Bill
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#2
DaffyKantReed

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http://www.microsoft.../devicemgr.mspx

Expand the Network Adapter and Other Devices by clicking on the + sign. Do any devices have a !, ? or red X to the left of the icon?


Here are the network drivers if you need them.
http://h20000.www2.h...vOID=1059#11395
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#3
billy5

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Thanks for the quick reply. Under Device Manager there is no Network Adapter. under Other Devices the the following items are listed: Base System Device, Ethernet Controller, HP integrated Bluetooth module, Multimedia Audo Controller, Network Controller, PCI Modem, Unknown device, Video Controller. All of them have question marks.

Which of these do I need for internet access? And, how can I get them to the computer if I don't have access to the internet?

Thanks again!
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#4
DaffyKantReed

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Using the computer you are posting with, download and decompress the network drivers using Winrar. You may need to try more than one driver, since it's hard to say which of several exists inside of the TC1100. In the example of driver package sp33632.exe, when you use Winrar to decompress the file, you will find a folder called sp33632. Copy this and any others to a USB stick or CD-R. Follow the instructions below to install the network controller driver. Once it's installed, Network Adapters will appear in Device Manager and you should be online with a wired connection.


http://support.microsoft.com/kb/283658

To access Device Manager, use any of the following methods:

* Click Start, click Run, and then type devmgmt.msc.
* Right-click My Computer, click Manage, and then click Device Manager.
* Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
* Type the following command at a command prompt:
start devmgmt.msc


How to install a new driver from Device Manager

1. Double-click the type of device you want to update or change.
2. Right-click the specific device driver you want to update or change.
3. Click Update Driver to open the Hardware Update Wizard. Follow the wizard instructions.


Winrar
http://www.rarlab.com/rar/wrar393.exe

If you ever have to reinstall Windows XP on any PC or tablet, be sure to have the uncompressed drivers on a USB key or CD beforehand.
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#5
DaffyKantReed

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Help in finding drivers:
http://www.geekstogo...s...t&p=1428858

Thanks to keithr128
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#6
billy5

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Thanks for all of your help on this. My internet is now working and I am posting from my laptop! Unfortunately, I have a new problem, I cant get the audio driver to work. I downloaded the audio driver from here,

http://h20000.www2.h...S...8&taskId=13
5&swEnvOID=1059#113165

and the one from here,

http://h20000.www2.h...vOID=228#113165

but when I go into device manger to update the driver "Multimedia audio controller", it tells me that the appropriate software cannot be found.

The other drivers that still have questions marks include: Base system device, HP integrated Bluetooth module, Network Controller, PCI Modem, Unknown Device, Video Controller (VGA Compatible). Do I need any of these for sound?

Again, any help is greatly appreciated!

Bill
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