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DVD Drives not recognized


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#1
domer07

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My computer does not recognize my two DVD/CD drives. The last thing I remember doing that might have affected them was to remove a new Roxio Creator program that would not run properly. Apparently the removal somehow disabled the DVD drives as well. How can I recover these drives? The Troubleshoot screen that comes up through Device Manager says to uninstall then re-boot and let Windows find them. But where will the drivers come from?

I think I have a MS-Dos disk for one of them, and of course the installation CD. The other one is a 2000 vintage and not sure how to get the driver for that one.
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#2
Neil Jones

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You don't need drivers.
If you double-click the two drives in Device Manager, you'll have an error code and an error explanation. What do they say please?
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#3
domer07

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Here is the message from Device Manager - Properties. Message is same for both devices.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
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#4
rshaffer61

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Are the drives being seen in My Computer?
If not One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#5
domer07

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The drives are not shown in My Computer

I am assuming I do these one at a time. I will try the uninstall first.

Appreciate the help!
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#6
rshaffer61

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Yep start at the first one and hopefully before you finish one will get your drives back. Please let us know if it does and which one worked. :) :)
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#7
domer07

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Problem Fixed - Once again rshaffer61 is my hero :)

Uninstalling and re-booting did not fix the problem.

Using Microsoft Fixit (support code KB/314060) did repair the missing/corrupt drivers and both devices work properly now.

Thanks again!!
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#8
rshaffer61

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Great news and thank you for the compliment. I'm glad we could help resolve your issue.
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#9
Ashtray

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I was just about to ask a similar question because I was having the same problem on my Dell desktop.

I tried the Microsoft option and it worked! Thanks because I was very worried!
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#10
rshaffer61

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I'm glad that one of the resolutions worked for you also Ashtray and thanks for letting us know.
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