I had a virus on it and i am trying to fix it, but currently i can't get it to start up. I have tried starting it in safe mode and when windows finally loads it says there is an RPC error and the service terminates unexpectedly.
When everything is loading (before the log on screen) i get an error message saying
the instruction at 0X71A559BC the required data was not placed into memory because of an I/O error status of 0XC000009C.
i finally got a copy of kapersky and want to install it in order to remove the issue. but i can't start the computer up (even in safe mode) to install the product.
I have even selected "disable system shut-down" or what ever that was before the system starts up and it still shuts down, or doesn't load properly so i can't install the disk.