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crash coming?


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#31
Susan Q

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Thank you RS. OK, I'll let it go overnight.
I feel better just having had you let me know that
this is OK.

Really, thank you.
Sleep tight !
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#32
rshaffer61

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No problem and to let you know i trust 123Runner alot. He has been assisting others for a long time here and has very sound advise. He and I work together a lot on issues together. I will be here to answer any questions you may have if he is not around. Likewise he does the same. I Have complete confidence in his abilities as a qualified Tech.
As I said I will be watching also and add in if needed. Good night and see you in about 9 hours. :) :)
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#33
Susan Q

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Something else to try.
Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem


Good Morning Runner,

It's nearly 8AM now and my computer is still
at Stage 2 85% complete
ever since I started this chkdsk yesterday right
after your post.
Would appreciate your instruction <givin the "don't shut it down"
warning>.
Could this be a software problem and not a hardware problem?

Thanks
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#34
rshaffer61

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Nope not software since you are not running in windows.
If done right system would be running outside of windows.
Let's try something else then.
Even though it says not to restart at this point whatever is causing the problem is a hardware issue.
We need to find it.
Do the following then reboot the system with the disk in place.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#35
Susan Q

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Thank you RS for such a detailed reply.

You said: "do the following then reboot"
Since my computer is now frozen, I'm guessing I have to
hold the power button until it shuts down.

See, as detailed as this is .........it's still way over my head.
you said: "If you have more than one RAM module installed, try starting computer with one RAM stick at a time."
Yeah ......not a clue how to do that.
Did you see my post that said I wasn't even sure which kind of
blank disk to use?
RAM Stick .....RAM module .......memtest ......manual check :) Yikes ...... :)

Don't worry about me going forward with memtest because I have no idea what that even is :)

Here's what I can tell you .....my computer has been having memory issues for quite a while. Not only do I work a lot with photos and graphics, but I also use games .........lots of them.
I get a "not enough memory" or "windows increasing memory" etc. notifications every single day.

Would it make sense to skip right to replacing the RAM ?

I don't even know what it costs but it sure sounds a whole lot easier
than all of this. I'm sure I am capable of muddling my way through it,
if necessary, but it really does look very confusing to me at the moment.

I'll wait for your reply.

Your patience is amazing. :)
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#36
happyrock

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after running memtest...
you should test your hard drive using the tools made by the hard drive manufacture
usually when chkdsk /r will not complete you probably have a bad or failing hard drive...
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#37
rshaffer61

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Skip the first part of the memtest and go straight to testing the memory with the program.
Yes you will have to do a Hard Boot to restart system.

I agree with Happyrock on this since the HD diagnostics would not complete correctly earlier and now chkdsk /r won't complete even after almost 24 hours of running.
The issues all point toward a bad hd.
Memory can be part of the problem and not having enough will cause the memory error messages you are getting.
A good total memory is 1 gig. Not knowing what your system is i can't say what you have.

Edited by rshaffer61, 06 April 2010 - 07:33 AM.

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#38
Susan Q

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Thank you happyrock for reviewing my issue and for your input.

after running memtest...
you should test your hard drive using the tools made by the hard drive manufacture
usually when chkdsk /r will not complete you probably have a bad or failing hard drive...


I don't know how to do that but I can follow detailed instruction.
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#39
Susan Q

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RS .....
I have 512 mb RAM
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#40
rshaffer61

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Go to HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system.
You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.
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#41
Susan Q

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it shows ...

Maximum Memory Capacity: 2048MB
Currently Installed Memory: 512MB
Available Memory Slots: 0
Total Memory Slots: 2
Dual Channel Support: No
CPU Manufacturer: GenuineIntel
CPU Family: Intel® Pentium® 4 CPU 2.80GHz Model 2, Stepping 9
CPU Speed: 2790 MHz

2GB Total

512MB current memory removed *

2GB new memory added

*1GB *1GB
US $85.98
[X]Part No: CT323835
Qty: 2
US $42.99 ea.


--------------------------------------------------------------------------------
Total Price: US $85.98

computer freezing up more and more now.
no time to write more.
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#42
rshaffer61

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I would suggest going to 1 gig of memory.
This should stop the out of memory messages, speed up your system a lot and allow you to run programs usually without a problem.
The memory crucial is suggesting is below

DDR PC2700 • CL=2.5 • Unbuffered • NON-ECC • DDR333 • 2.5V • 128Meg x 64 •


Edited by rshaffer61, 06 April 2010 - 09:23 AM.

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#43
rshaffer61

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Go HERE to see what 1 gig is in price. If you want to max your memory then double the price.
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#44
Susan Q

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Thanx RS that was perfect.

Ok so .......$70 for the RAM I need.

Am I supposed to be doing something with my HDD right now?
I get maybe 5-10 minutes (if I'm lucky) before it freezes up.

Should I just decide I need a new HDD?
I have my XP disk that came with the Dell Computer, however, it never has worked for me. When I recently tried to reinstall it said that it was an older version... I'm guessing because of the patches, etc. from Microsoft.
Even so .....If I get a nw HDD will I need to buy a new WinXP?

Do you know .......is there a government sponsored program to pay for my new computer ? NO? We should lobby !!!
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#45
rshaffer61

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You ran the HD diagnostics back on Post 22 and according to what you replied it ran and found nothing.
Have you done the steps in post 34 yet to test your memory?
Download the program and burn it to a cd as instructed. Reboot and let the program run for at least 4 passes. Reply back with results or if it finds errors right away stop the test and let us know.
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