On attempting to dial onto the Internet, I received the following message: 'the port the modem is using is currently open by another application. Exit any application that may currently be using the port.'
The following is a list of the Drivers I had before doing what is mentioned next:
And it shows I have Intel ® 537EP V(X DFV PCI Modem
I went to Microsoft.com. There I received the following instructions to resolve this problem:
1. In safe mode, remove all the modem drivers, and then restart the computer.
Windows will redetect the modem.
2. Click Start, and then click Control Panel.
3. Click Add or Remove Programs.
4. Click the incompatible software, for example, Palm Desktop and Synchronization Software.
5. Click Change/Remove, and then follow the steps to remove the software.
I did this.
Then I restarted back to normal mode, On start up, I see 'Found New Hardware, PCI Modem. Then I get a message: Found New Hardware Wizard. I click 'next', with a check mark next to the 'install the software automatically (recommended).'
The next message window I get reads: It is recommended that you connect to the Internet so that the wizard can search online and look for the appropriate software'.
I put a check in the box: 'Yes, connect and search for the software on the Internet. However, I am unable to get on the Internet because I don't have any modem drivers, since I removed them.
Thanks for any help you could send my way.
I thought I read by following the instructions by Microsoft, my Operating System would have automatically reinstalled drivers for modem. However, that obviously didn't happen.
Further, I did go to Add / Remove Programs. But I don't know what program to remove. Could you help me with this also. I don't have Palm Desktop or Synchronization Software.