Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

error message 633

  • Please log in to reply




  • Member
  • PipPip
  • 23 posts

On attempting to dial onto the Internet, I received the following message: 'the port the modem is using is currently open by another application. Exit any application that may currently be using the port.'

The following is a list of the Drivers I had before doing what is mentioned next:

\intel C51.sys

\intel C53.sys



And it shows I have Intel ® 537EP V(X DFV PCI Modem

I went to Microsoft.com. There I received the following instructions to resolve this problem:

1. In safe mode, remove all the modem drivers, and then restart the computer.

Windows will redetect the modem.
2. Click Start, and then click Control Panel.
3. Click Add or Remove Programs.
4. Click the incompatible software, for example, Palm Desktop and Synchronization Software.
5. Click Change/Remove, and then follow the steps to remove the software.

I did this.

Then I restarted back to normal mode, On start up, I see 'Found New Hardware, PCI Modem. Then I get a message: Found New Hardware Wizard. I click 'next', with a check mark next to the 'install the software automatically (recommended).'

The next message window I get reads: It is recommended that you connect to the Internet so that the wizard can search online and look for the appropriate software'.

I put a check in the box: 'Yes, connect and search for the software on the Internet. However, I am unable to get on the Internet because I don't have any modem drivers, since I removed them.

Thanks for any help you could send my way.

I thought I read by following the instructions by Microsoft, my Operating System would have automatically reinstalled drivers for modem. However, that obviously didn't happen.

Further, I did go to Add / Remove Programs. But I don't know what program to remove. Could you help me with this also. I don't have Palm Desktop or Synchronization Software.
  • 0


Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP