My girlfriend's son has a HP 6820s laptop running Vista Home Premium 32 bit 1GB Ram and 100GB drive. He's only 13, and its running very, very, very slowly and window pop-ups keep coming up. He uses it for msn, facebook, limewire etc etc. It seems to load dozens of programs on start-up.
So, I've spent the weekend trying to clean it up and speed it up. It seems a little quicker after a defrag etc. He's using IE7, which seems very slow.
It says I should install Service Pack 2, and I've tried this 3 times, but each time it fails because it needs to not have any programs running, but says that "ccc.exe" is running. It reverses the installation.
So, at this stage it's running a little better, but still has pop-ups and I can't install SP2. I will recommend he uses Firefox, which should solve the pop-up problem.
I installed and ran Avast anti-virus which found 2 viruses and deleted them.
How do I install SP2?