What OS is on your laptop?
I know I am new here, but I have run into many, many HP software/driver issues before, so I hope my first post will be a helpful one. Mods/Admins, if this is not allowed please delete this post (but I'm pretty sure this will help!).
The HP printer drivers are definitely mucked up. To get around the HP driver issues, you should completely remove all of the HP drivers and software on your machine.
First, disconnect ALL HP printers' USB cables from your laptop and delete any and all HP printers installed in "Printers and Faxes" (XP) or "Printers" (Vista, 7) found in the Control Panel.
Next, open the Control Panel and (for XP) "Add or Remove Programs" or (for Vista, W7) "Programs and Features". Uninstall all HP printer software including the following, rebooting when prompted and continuing until all HP software is gone from the list:
HP Solution Center
HP Imaging Device Functions
HP Photosmart Essential
HP Photosmart Express
HP Smart Web Printing
HP OCR Software
Shop for HP Supplies
HP Customer Participation Program
Then, download the HP Software Removal Tool from HP's website.http://h10025.www1.h...;product=421139
As the instructions on HP's site state, save the removal tool to your computer and run it. The first time you run it, it will run "stage 1". Reboot when "stage 1" completes and run the software again. Reboot after each run and repeat until you have run "stage 4" of the HP removal utility. Reboot one last time.
Finally, if the "HP" folder or "Hewlett-Packard" folder under "C:\Program Files\" exist, delete them.
After you have done all of that, download and install the latest FULL driver from HP's support site.
XP and Vista: http://h10025.www1.h...r...228&lang=en
Windows 7: http://h10025.www1.h...product=3192753
Please keep us posted, or let us know if you have any trouble with the steps.