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iTunes cannot connect to the iTunes Store


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#1
vw4life

vw4life

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I have not been able to connect to the itunes store for 2 days now. I receive this message "itunes could not connect to the itunes store. Make sure your network connection is active and try again." I am able to freely access the internet, so I contacted apple support and was on the phone for an hour. They seem to have to idea what to do. They had me disable both my windows and Trend Micro Pro firewalls thinking that was the problem. I did, but it still wont connect. I tried adding itunes to the exceptions list, and that didn't work either! So in a final attempt, i deleted all 5 programs that are connected with itunes and reinstalled them. Again; nothing!! I have no other ideas. I ran a diagnostics test and the results follow below. I just found this forum while searching around to try and resolve my issue. I hope you are able to help!!!

thanks
Dave

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A305
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.0.34 (214.3)

iTunes Serial Number 4C242628EC07E5A8

Current user is not an administrator.
The current local date and time is 2010-04-08 21:39:38.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Mobility Radeon HD 3470


**** External Plug-ins Information ****

No external plug-ins installed.

Genius ID: 2f79fb9f2b581c21a59335062122f321

The LowerFilters values in the Windows registry are invalid.
Go here for more information:
http://support.apple.com/kb/TS2372
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {16399CC6-47B8-4FE5-9C96-944D13A7FDEB}
Description: Intel® Wireless WiFi Link 4965AGN
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {69348BE9-1F72-4FA6-8506-AC3A0EF766D2}
Description: Realtek PCIe FE Family Controller
IP Address: 172.22.188.112
Subnet Mask: 255.255.224.0
Default Gateway: 172.22.160.1
DHCP Enabled: Yes
DHCP Server: 172.22.128.10
Lease Obtained: Thu Apr 08 20:49:56 2010

Lease Expires: Sat May 08 20:49:56 2010

DNS Servers: 172.22.128.12
172.22.128.12
192.88.193.144
192.88.195.10

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-02 17:14:17.
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#2
NeonFx

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Are you part of a business LAN that firewall's traffic?

See here: http://discussions.a...t...15&tstart=0

Other people have had the problem this week and there is a possible solution there.
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#3
vw4life

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I am on a school network that has some sort of proxy that blocks pornography and suspicious spyware. I am not sure how to get around this but im going crazy without my itunes!!
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#4
NeonFx

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You should contact the IT department at your school about this problem.
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