[tracylitsinger]

hello and thank you so much,, i have read a few things on here about fixing this problem but they seem to be a bit different then mine, mine is not in the temp file, this is what mine said when it came up,

memory infected with win32:malware-gen
can be found in----c:\documentsandsettings\tracylitsinger\applicationdata\microsoft\winlog.exe

i hope spme one can help. my computer keeps freezing up and i can not run my anti virus it starts and then freezes this is the longest i have been able to get on before the freeze starts and i am afraid to shut the computer off but i am also affraid to leave it on, thank you so much

tracy

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[rshaffer61]

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

[tracylitsinger]

i think i got it fixed thank you so very very much.

[rshaffer61]

Can you tell us what the resolution was? This may help someone in the future with the same problem.

[tracylitsinger]

i went to the removal guide that you have posted and followed the instructions from begining to end, word for word, and ran my avast and so far all is good, the bugs were hidden in all kinds of places that did not show up at first until i ran the malware remover, then it showed them and removed them, and then the avast found a couple in the restore part of my computer and it removed them from there,i dont know how to thank you enough, i was going to wipe it all out and start from fresh, and lose everything, but thank fully i found you guys

[rshaffer61]

You may be able to save your data files if you would like.
By using a Linux Live cd you can gain access to the data without being in windows. Let me know if you would like to do this and i will post the instructions for this. I'm glad you got it to at least get rid of the majority of the problems now.

[tracylitsinger]

sure that would be great, i also added some of the protection things, that are posted in the preventing malware and safe computing. thank you so much

[rshaffer61]

This will boot into memory and from the cdrom and allow access tot he data files. Just follow the instructions and soon you will have you data, pictures, music backed up and then can proceed to format and do a fresh install of your OS.
Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock

[tracylitsinger]

you are just the greatest, thank you so very very much, i will try it out in the morning. thank you thank you thank you

[rshaffer61]

You are very welcome and please let me know how it goes for you.

[tracylitsinger]

i will thank you again