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Can't download and open programs on computer


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#1
Ms_Faye07

Ms_Faye07

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Hello,
I am not entirely sure if this in the right spot, but here goes. We have an HP PC with Windows Vista. It has been working fine. However a couple of weeks ago our free trial Anti-virus expired and we couldn't afford to buy a new one so we went with AVG. It has been doing the job fine until recently. Now our computer is giving us issues and I don't know if it its the computer or if we have a virus.
Every time we try and open a program such as Internet Expoler, Windows Media Player, etc. an "Open With" window pops up. The only way we can get programs to work is if we right-click the program and select start. This doesn't work with iTunes, however. When we try and open iTunes it says that the program cannot be found. We thought that maybe it was a virus, so we scanned the computer(AVG)and nothing came up. We then thought that maybe the virus protection was not good enough and to be safe in the future we purchased Norton Anti-virus online. But now when we try and download it, it won't let us. All we get is the "Open With" window with no programs but internet explorer. What is wrong? What do we do? Help! :)
Thank you for your time.
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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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