Happyrock, I just posted the message below for Dan who is another tech here.
Post to Dan follows:
I was having trouble getting on the Internet, just as many of the others who have posted this same problem. I could dial up ok, but every time I attempted to access the Internet, I received a message 'page not found' or 'done' but my homepage was not able to load.
Sometime ago, I recall the firewall program ZoneAlarm somehow was preventing people from accessing the Internet. If I remember correctly, there was a 'KB' submitted by Microsoft.com for a fix.
Well, anyway, this morning I had the idea to uninstall ZoneAlarm from my system to see if that would help. It was the ZoneAlarm free addition. I forgot to note the version.
And maybe because I kept putting off updating ZoneAlarm that could have been the cause of my problem of not being able to get on the Internet.
Bottom line: I am online with the machine I have had this trouble and posted as much on this site. So, it may be a good idea to possibly see if the person you are working with has ZoneAlarm (free version). And whether they have updated or not, or free edition or not, uninstalling ZoneAlarm may be the ticket.
Please pass this information forward to other Techs who are helping people with this problem. Maybe uninstalling Zonealarm and I can just happen to get on the Internet was a fluke, some kind of coincidence. But I don't think so, given ZoneAlarm's history.
Zone Alarm (free addition) is on my laptop also. And don't you know it just started with the same problem this morning of not enabling me Internet access. It is almost as though the program has a clock in it that will eventually render the computer unable to access the Internet.
I will uninstall Zonealarm from it also and let you know the results.
I will come back here in a day or so and let you know if I am still able to get online with both machines.
For those who are having this problem and the Tech agrees for you to uninstall ZoneAlarm, please come back here and let everyone know doing so has resulted in you also being able to get online.
I certainly hope this will be the case for you, as it has been for me.
Gosh! I hope I don't get off here and can't access the Internet again.