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Computer won't reboot


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#1
robert1971

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Not sure what is happening but my computer will not reboot after a "restart".

I have a Dell Inspiron 6000 and am running Windows XP.

I am not sure what type of log I should post. Any help is greatly appreciated!

Thank you
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#2
rshaffer61

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This is very vague as to the issue.
Does the system turn on?
Does the system post?
Does the system get to log in screen?
Does system log in to windows?
Does windows desktop show up and then reboots?
Where does restart not happen?
What if anything was updated or installed prior to issue starting?
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#3
robert1971

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Sorry for being vague. Here's the rundown per question:

1)Yes the system will turn on. The computer will boot up only after it is initially powered up.
2)Not sure what "does the system post" mean but I think so as when I initially power up the computer boots up fine and I am able to login in and utilize all functions on the PC.
3)On initial bootup yes I get to the login screen.
4)On initial bootup yes I can login to windows.
5)On initial bootup Windows desktop does show up. It does not force a reboot.
6)If I update software and need to reboot the system it will turn off normally as prompted and then powers up and only has a "black screen" with a "blinking cursor" in the upper top lefthand corner.
7)I recently ran the following updates yesterday evening: (Windows update, Sandboxie update & installed a compatibility pack 2007 for Excel so I could view a newer excel document) I am running Microsoft Office 2003.

Note: I experienced a "Blue screen of death" last night and ever since the computer will not reboot using "restart". I think the new version of Sandboxie combined with Firefox caused the BSOD.

Let me know if you need anything else.

Any help is greatly appreciated!
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#4
rshaffer61

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Since you mentioned BSOD then lets see what information it shows. Please do the following and post the requested log.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#5
robert1971

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Ran it and here is the log.....

==================================================
Dump File : Mini033110-01.dmp
Crash Time : 3/31/2010 7:58:05 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc07c11b8
Parameter 2 : 0xc000003c
Parameter 3 : 0xf8237a35
Parameter 4 : 0x0fddb860
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+4da35
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini033110-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

Not sure why last nights isn't showing up?

Thanks!
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#6
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#7
robert1971

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Looks like I am good now. Everything seems fine.

What usually happens to make a system do this?

Thanks so much for all your help!
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#8
rshaffer61

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Drive has become confused to put it simply. Did it find and fix anything?
If so please rerun it to make sure it got everything. Let me know the results.
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#9
robert1971

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Not sure what it found the first time, I didn't see any "alert" or anything.

Ran it the second time and don't remember exactly what it said but basically said everything is normal right now.

I really appreciate the help!

Thank you!
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#10
rshaffer61

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That is great to hear. I'm happy to hear everything is working correctly now for you.
Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :) :)
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