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cannot connect to itunes store


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#1
teherika

teherika

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alright, ive tried almost everything i could find on how to fix this but its just not working. i cant figure it out. i keep getting the cant connect to the itunes store, the network connection timed out error. my computer is fine and my itunes used to work up until just a few days ago. ive tried everything apple support forums has said, i tried that parental control thing, i tried deleting my user prefs, my firewall is not blocking it. the thing is when i create another user account on my computer and log on under that account itunes works properly there. strange.. anyway here is my info..

Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
TOSHIBA Satellite A205
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver not found.
Bonjour 2.0.0.34 (214.3)

iTunes Serial Number CC777F9451E503A0

Current user is not an administrator.
The current local date and time is 2010-04-18 19:42:18.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 965 Express Chipset Family
Intel Corporation, Mobile Intel® 965 Express Chipset Family

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# External Plug-ins Information ****


No external plug-ins installed.

iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.

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# Network Connectivity Tests ****


Network Adapter Information

Adapter Name: {9C24489D-25CA-488F-B857-891022864685}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Apr 18 19:30:21 2010

Lease Expires: Mon Apr 19 19:30:21 2010

DNS Servers: 204.111.1.35
204.111.1.35
137.118.1.32

Adapter Name: {BCBE8836-6689-4801-B2B1-94219398E4C7}
Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
iTunes has never successfully accessed iTunes store.
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#2
Neil Jones

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Well, if it works on the new account, move all your stuff out the old account and then delete the now corrupt one. Will be the easiest solution bar none.
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#3
BradMcKinley

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Last time it was an antivirus application such as Norton of McAfee that include the firewall protection and it seems that by default iTunes port is blocked. You can go in and modify the settings by "allowing" iTunes in the Firewall that is in this program.
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