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https site won't open


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#1
heidkat

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Hello,
I did a full recovery a few weeks ago. Since then I cannot access Apple
Bank’s website (https://www.applebank.com/).It's a New York City savings bank. I can access all other sites, including other https sites. I called the bank and they say no one else has that problem. I checked with my cable service (Digital Communications Media), they said they had some trouble opening it as the security certificate was not valid but they did get it open. The site URL used to be http://theapplebank.com-that does not open either, with or without https on it.
In Firefox, I get:
The server at www.applebank.com is taking too long to respond.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.
* If you are unable to load any pages, check your computer's network
connection.
* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.
FF cookies are set to accept cookies until I close FF. Changing to accept 3rd party cookies did not help. Allowed site, add on installation—I put it on allow list, still did not open.

and In IE 8 , I get:
Internet Explorer cannot display the webpage
IE cookies are set to accept 1st part, block 3rd part, always allow session cookies, Changed to accept 3rd party cookies did not help. Security at Medium-high, tried lower-no help.
Tried adding then removing from Trusted sites in IE8-no help

Nothing strange in Startup.

I have Windows 7, use Firefox as my default browser and also have IE 8. Have Norton Internet Security, Windows Defender with real time protection, Spyware Blaster and Secunia PSI. I also have Ad-Aware, Spybot Search and Destroy with Resident and Tea Timer on, and Malwarebytes anti –Malware. I update and run Malwarebytes, Ad-Adware and Spybot weekly.

I am pulling my hair out over this! Any help you can give will be greatly appreciated!!
thanks,kathy
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#2
DaffyKantReed

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Is your system time correct? If not, please change it. If it is, try disabling NIS temporarily.
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#3
heidkat

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Time good. Disabled NIS Firewall and Antivirus still not able to open site.
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#4
DaffyKantReed

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Start|run|type cmd

At the command prompt type or copy and paste the following two commands, each followed by Enter.

ipconfig /flushdns

ipconfig /registerdns


Also, try browsing to http://165.212.168.98:80 and see if a page loads.

The SSL Server Certificate is not valid and may be the reason your browsers will not load the page. This is a problem at the applebank.com site.
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#5
Johanna

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https://www.applebank.com/Default.aspx
See if that link works for you. If not, disable Spybot and try.
Johanna
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#6
heidkat

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Just did command prompts-still page times out. Tried http://165.212.168.98/ and Johanna's link before and after cmd-page times out. Bank swears no one else has a problem, will not let me talk with their IT people. Any other ideas? Ot should I just move my money out and put it in a bank I can access :) ?!
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#7
DaffyKantReed

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heidkat:
Reboot your PC. When the screen first goes blank, repeatedly tap the F8 key. From the options shown use the arrow keys to scroll to 'Safe Mode With Networking', then press Enter. Login as usual. Try surfing to the site in question.
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#8
heidkat

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Safe mode with Networking done--site still does not open
:)
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#9
DaffyKantReed

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Uninstall and reinstall the network card drivers using Device Manager. If you see more than one, uninstall all of them.

The "Scan for hardware Changes" item will cause the DevMan to flash. This is normal, as it's enumerating your hardware again.

http://www.techtalkz...indows-7-a.html
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#10
heidkat

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Don't want to do the wrong thing-attached is my Device Manager listDevice_Manager.png
I highlighted what I think is the correct one to uninstall/reinstall (the Intel one)-is it?
Sorry to be unsure!
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#11
heidkat

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and where/how do i get the network card driver(s) to reinstall once uninstalled???--sorry to be so thick!
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#12
DaffyKantReed

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Download the following to a USB stick just in case. You probably want the 32-bit version.
http://downloadcente...s...13&lang=eng

The 32 and 64-bit downloads are near the middle of the page.


Open the Device Manager as you've done before. Left click on the Intel 82578DC, then right click for the menu, then left click on Uninstall. If asked "are you sure", please say "yes".

Now left click on anything, right click, and choose "Scan for Hardware Changes". The DevMan will flash several times. The Intel Gig NIC should once again be listed below Network Adapters.

Windows Vista and 7 are normally very good with finding drivers and you may not need to use the drivers you have downloaded.

Reboot the PC and try surfing.
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#13
heidkat

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Hi DaffyKantReed,
Did as directed-still no access to Apple bank's site. Did not check "Delete the driver software for this device" before clicking on 'Uninstall" -- should I have??

thanks for your patience and clear directions!
Kathy
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#14
DaffyKantReed

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Press the Windows key + R at the same time. Type cmd then click OK. At the black command prompt window, please paste the following line followed by 'enter':
netsh interface ipv4 show subinterfaces

On the extreme left side you will see the header MTU. You will see one or possibly more values for MTU just under that. Please post any values for me.


Also, please try the following command at the command prompt, followed by enter:
ping www.google.com -f -l 1472


The output beneath it should read some similar to:

Ping statistics for 74.125.127.105:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 36ms, Average = 27ms

The important part is 0% loss.

Please let me know your results.
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#15
heidkat

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Done-results for both below:

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\k>netsh interface ipv4 show subinterfaces

MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 75652 Loopback Pseudo-Interface 1
1500 1 309268677 25190385 Local Area Connection






C:\Users\k>ping www.google.com -f -l 1472
Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.



C:\Users\k>ping www.google.com -f -l 1472

Pinging www.l.google.com [74.125.159.103] with 1472 bytes of data:
Reply from 74.125.159.103: bytes=64 (sent 1472) time=24ms TTL=53
Reply from 74.125.159.103: bytes=64 (sent 1472) time=23ms TTL=53
Reply from 74.125.159.103: bytes=64 (sent 1472) time=21ms TTL=53
Reply from 74.125.159.103: bytes=64 (sent 1472) time=22ms TTL=53

Ping statistics for 74.125.159.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 24ms, Average = 22ms

C:\Users\k>
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