On restart necessary to finish loading the security software the computer just froze. The mouse still moves, however.
We get wallpaper and then nothing else happens.
When pressing CNTRL ALT DEL, I see that the Virus Scan has started up, but then it says that MSGSRV32 is not responding.
I tried to start in safe mode and the exact same thing happens. No matter how long you wait it just stays there and never loads anything.
It all seemed to be working just fine before we loaded the McAfee. We had cleaned up the start menu and desktop and restarted at least twice with no problem, once immediately before installing the McAfee.
Any clues as to what we should do?
Thanks for your help in advance.