Using XP pro OS and have tried to remove earlier version 3 of "goback" without success. Followed instructions from Norton website. Used V3 CD to uninstall, control panel to remove, each has given me confirmation that the prog has uninstalled successfully. Rebooted system after each confirmation.
However, when I try to load new version "goback 4", wizard gives an error #25034 stating that it detected the previous version which must be removed before installation can continue. I don't have any "goback" folders on the hard drive but have located four in the registry tree. The referenced registry key is in HKey_Local_Machine \ Software for "goback" four folders in all (Roxie,goback, install and unit81), but the OS won't let me delete any of the folders. I have deleted some of the reference keys within the registry folders but I still can't remove/delete the folder.
System rebooted and confirmed the mods were made but could not delete the registry folder. Tried again to install "goback" version 4 but got the same unable to install message noted above.
I have full admin privileges in the system.
Does anyone have any experience resolving this problem?
Edited by rcrainman, 21 May 2005 - 08:33 AM.