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Random Disconnects Problem


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#1
sapata

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Hi,
As seen on similar posts here I thought that you guys could give me a hand with this as it's driving me mad! My PC disconnects every other hour.

The router was given by Virgin and I had never had this problem before.

I have also a lap top running at home with no problems at all. At first I thought it was the Netgear adapter (WG111v3) and I downloaded the most recent version of the driver but the problem persists.

I've run the test.bat report in case it would save some time:

Thank you !

Windows IP Configuration



Host Name . . . . . . . . . . . . : Sapata

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection 3:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : NETGEAR WG111v3 Wireless-G USB Adapter

Physical Address. . . . . . . . . : 00-1B-2F-37-00-51

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : 25 April 2010 12:30:21

Lease Expires . . . . . . . . . . : 26 April 2010 12:30:21



Pinging Yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=177ms TTL=50

Reply from 98.137.149.56: bytes=32 time=201ms TTL=50

Reply from 98.137.149.56: bytes=32 time=190ms TTL=50

Reply from 98.137.149.56: bytes=32 time=172ms TTL=50



Ping statistics for 98.137.149.56:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 172ms, Maximum = 201ms, Average = 185ms



Pinging Google.com [209.85.229.104] with 32 bytes of data:



Reply from 209.85.229.104: bytes=32 time=24ms TTL=54

Reply from 209.85.229.104: bytes=32 time=1125ms TTL=54

Reply from 209.85.229.104: bytes=32 time=30ms TTL=54

Reply from 209.85.229.104: bytes=32 time=57ms TTL=54



Ping statistics for 209.85.229.104:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 24ms, Maximum = 1125ms, Average = 309ms
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#2
diabillic

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Any other machines using the wifi?
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#3
sapata

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No, the router is just for my PC and the laptop

Edited by sapata, 25 April 2010 - 12:12 PM.

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#4
diabillic

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Try plugging the modem directly into the laptop and see if it drops. Note, you will have to power cycle the modem after plugging into your laptop.
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#5
sapata

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The laptop is fine, never had any issues... the problem is with the PC only.
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#6
diabillic

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Sorry, I meant the PC.

Try using a different port on the router first actually. Also, if you have another cable I would try that as well on a different port on the router.
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#7
sapata

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Sorry... do you mean plugging the netgear adapter into a different slot on my pc ? If so I've done that already without success. :)

On the back of my router ther's only one port for internet, the others are called "LAN1 LAN2 "etc...

I believe the router is fine since I have no problems with my laptop, there must be some firewall configuration that makes the pc disconnect. I had new antiviruses and malwares and other bits and bobs installed to get rid of viruses about a month or so, before that I've never had any problems.

Edited by sapata, 26 April 2010 - 11:53 AM.

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#8
diabillic

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Yes, I mean plug your PC into a different LAN port on your router.

If that doesnt work, try plugging your modem directly into your PC.
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#9
sapata

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Hi...

I have a modem connected in the router in the only "internet" slot available, all others ports are "LAN" , when I connect the cable in the LAN port I don't get any connection at all.

My problem is I can't connect the modem straight into my PC because it's far away from the Virgin box and there's no sufficient cable...
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#10
diabillic

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We need to do this so the router is ruled out as the source of the dropping connection. You cant move it any closer?

Also, try updating the drivers for your NIC.
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#11
sapata

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Hi diabillic
Unfortunately not... the PC is far away and involves moving the layout of my living room in order to acomodate the PC. I might be able to do that when I get a spare time ( ther're quite a lot of equipment to move )

Went to the Netgear webpage to get the latest driver for the router and they say that I have to download in a NON wireless connection :)

Anyway, at the moment I have the windows firewall disconected as they say the router is firewalled, so far no disconnections... I'll keep you updated
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#12
sapata

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Ok...
The PC was running from 18:00 and only got disconnected once about 22:00 (in fact, it's around this time at night I noticed that it gets disconected...).

I don't know now... since I can't really move the whole unit near the Virgin box, I might just call and ask Virgin for a replacement on both router and modem...
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#13
sapata

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Hi diabillic,

I had no disconnetions so far... (haven't been connected much lately) last night was operating smootlhy.
I really hope the problem was solved by disabling the firewall.

Again, thanks for your help ! :)
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#14
diabillic

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It may have just been the firewall. Let me know what the outcome is.
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