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Virus identification and removal HELP !


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#1
imaniceguy0

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I SEEM TO HAVE A VIRUS THAT HAS SLIPPED THROUGH MY AVG AND STOPZILLA , I DON'T KNOW WHAT IT IS BUT IS CAUSING MY P.C. TO RUN VERY ERRATICALLY , STOPPING ME FROM GETTING SECURITY UPDATES AND HAS DISABLED MY COMODO FIREWALL. ON ADVICE FROM MY BROTHER WHO IS A BIT MORE COMPUTOR LITERATE THAN ME I HAVE DOWNLOADED AND RAN COMBOFIX IN SAFE MODE , IT WILL NOT RUN IN NORMAL MODE , IT HASN'T SOLVED MY PROBLEM BUT I HAVE ATTACHED THE LOG IT CREATED UPON COMPLETION , ANY HELP WOULD BE MOST APPRECIATED AS I DON'T KNOW WHAT TO DO NEXT !! THANKS ANDY

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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#3
Tpneer2

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removed malware advice

Edited by Rorschach112, 28 April 2010 - 05:20 AM.

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