hijack this program help
Posted 27 April 2010 - 07:35 PM
Posted 01 May 2010 - 06:17 AM
We apologize for the delay in responding to your request for help. Here at Geeks To Go we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.
If you have already posted an OTL log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.
Thanks and again sorry for the delay.
- Download OTL to your desktop.
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- When the window appears, underneath Output at the top change it to Minimal Output.
- Under the Standard Registry box change it to All.
- Check the boxes beside LOP Check and Purity Check.
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
We Need to check for Rootkits with RootRepeal
- Download RootRepeal from the following location and save it to your desktop.
- Open on your desktop.
- Click the tab.
- Click the button.
- Check all seven boxes:
- Push Ok
- Check the box for your main system drive (Usually C:), and press Ok.
- Allow RootRepeal to run a scan of your system. This may take some time.
- Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Posted 06 May 2010 - 07:21 PM
If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.
Everyone else please begin a New Topic.
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