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modem problem

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I just bought a new tiny computer .but when I try to connect to the internet using my old freeserve settings Ikept getting the error message 775 which is blocked by remote computer, when I phoned the help line they said that this is a problem with the modem that tiny puts in their computers,can anyone tell me how to overcome this?
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what do you mean by new tine computer? and try to be more specific please
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