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#1
anettemint

anettemint

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Whenever I open up Internet Explorer I get a message that says "Internet Explorer canot display the webpage". We have cable but also an alarm system hooked up to a wireless router. I have reset both the router and modem. (perahps not in the correct order), checked the proxy settings, and the firewall. I'm able to access the internet through my laptop but I'm still unsure what is going on with the desktop.
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#2
Broni

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Let's see, if your desktop is connected...

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

================================================================================================

Also, what IE version is it?
Did you try different browser?
What AV program, firewall do you use?
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#3
anettemint

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I should probably add that my hubby downloaded an update to Norton and he was playing around with the Firewall. However he said he was able to get on fine after downloading the update. The next day we started getting the errors.
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#4
Broni

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Please, answer my questions.
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#5
anettemint

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Sorry I had responded before I saw your question.

Did you try different browser?
I've tried opening up in Chrome and get a similar message. "This webpage is not available."

Also, what IE version is it?
Have no clue what this is. Sorry.

What AV program, firewall do you use?
Norton Internet Security and let me clarify he was fumbling with the Windows Firewall.

Performed the run. See the results. I couldn't copy and paste it for obvious reasons.

Ping request could not find host google.com. Please check the name and try again.
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#6
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Ping request could not find host google.com. Please check the name and try again.


It means, it's not about a browser, but your internet connection is totally lost.
Let's double check something.
Run little bit different command...

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping 74.125.19.99>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.

Same story?

Norton Internet Security and let me clarify he was fumbling with the Windows Firewall.


Norton has its own firewall, so upon Norton's installation, Windows firewall will be automatically disabled and it should stay that way. You don't want to run two firewalls at the same time.
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#7
anettemint

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Pinging 74.125.19.99 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 74.125.19.99:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Right, disabled the Windows Firewall days ago.
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#8
Broni

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OK, so you definitely don't have any internet connection.

Try some basic steps....

Make sure, your computer is set to obtain IP address automatically.
1. Go Start>Settings>Control Panel (Vista/7 users: Start>Control Panel)
2. Double click Network Connections (Vista/7 users: Network and Sharing Center)
3. Vista/7 users - From the list of tasks on the left, click Manage network connections.
4. For a wired network connection, right-click Local Area Connection, and then select Properties.
For a wireless network connection, right-click Wireless Network Connection, and then select Properties.
5. From the General tab (Vista/7 users: Networking tab), click Internet Protocol (TCP/IP), make sure it is checked, and then click Properties
6. Click Obtain an IP Address Automatically, and then click OK.

If that doesn't work...
Turn off computer. Disconnect router, and modem from power source for 1 minute. At the same time disconnect ethernet cable as well.
Reconnect everything.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew
net stop "dns client"
net start "dns client"


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsof...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.
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#9
anettemint

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That second run fixed it and now I'm up and running. You guys are awesome. Thanks for your help.
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#10
Broni

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Excellent :)
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