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Computer won't "see" external hard drive


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#1
dynrat

dynrat

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I have an HP Laptop (G60 series) with Pentium Dual-Core 2.2 GHz processors, 3 GB ram, and running Windows 7. I'm not sure quite what happened everything had been working fine, but all of the sudden over the last couple of days the computer has stopped seeing my external Western Digital My Book hard drive. If I go into device manager and then plug it in and watch the "hard drives" section I can see "WD" appear a few minutes after connecting. Unfortunately, nothing for the drive shows up in Windows Explorer. I can't go in and look at any of the files. I've tried opening other software to to see if they could look in the drive, but it doesn't show up. I tried to update the driver just in case, but it keeps telling me that the driver is up to date. There is no separate driver for the hard drive either. It is one that just comes standard with Windows.

Anybody have any advice on things I can try? Where should I look first?
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#2
sokka

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I dont really know, but maybe you should test it on another computer to see if it is the computer or the hard drive thats not working.
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#3
dynrat

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Turns out the drive is toast. I tried it on 3 different computers with the same results on all. Then I took a known good external hard drive and hooked it to my computer and it read it immediately. Talked to Western Digital and they are going to replace it under warranty.
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#4
sokka

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Great, luckly they will replace it - will you lose any data?
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