NETWORK: Westell 2200 modem and Linksys Router (model BEFW11S4 version 4)
I hope I am posting this in the correct place, if not please point me in the right direction. We had a pretty bad storm night before last that knocked the electric out for 2 hours, when it came back on, I could not connect to the Internet even though the modem and router said that I was. I called Verizon who told me that lightning caused the modem and the router to reset themselves to factory settings.
They had me disconnect the router and then had me enter http://192.168.1.1 at this time, they took control of my computer and ran ping tests and then they told me to type in http://192.168.3.1. and then they had me hook the router back up and they ran a few more tests and told me that it was okay now.
I haven't had any problem with my desktop, however, my laptop nor my Vonage phone device was working. I tried to access the Linksys Router in order to re-add all of my previous settings. I used to access the router by typing in http://192.168.1.1, however now, it keeps taking me into the setup screen for the Westell Modem, which I have never been into prior to this. I even tried the one Verizon had me type in (http://192.168.3.1) but I get an "connection time out" error page.
I have tried unplugging both the modem and the router, I've tried holding the reset buttons on both for 60 seconds but I am at a standstill. Thankfully, I can access the Internet, but my laptop, which works through the router and my Vonage phone device, which also goes through the router is not working. When I pick up my phone, I get the message, "This Vonage line is not set up for use, please check your network settings". I should also state that the all of the lights on both the modem and the router indicate that all is okay. Westell has Ethernet, DSL and Power light and the Linksys has Power light, Wireless-B, Ethernet (port 2), and the Internet light. None are flashing; all is solid green.
I am sorry if this all sounds quite confusing, but if anyone could possibly help me figure this out, I would really appreciate it. I am trying to avoid calling Verizon again.