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Driver - Multi Media Audio Controller - Windows XP - No Sound


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#1
Cece734

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I am having major issues with a missing driver for my Gateway EMachine W3115. It will not let me reinstall, update driver. I recently removed Realtrak and backedup my computer using Norton. I went back and downloaded Realtrack again, but still no sound.

I tried to restore my computer to several early dates and it doesn't work either. Please help. I did read the other post and I've been through the steps with clicking on the Device Manager tap and following the steps.

Thank you so much!
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#2
Tpneer2

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try this
go into device manager and uninstall the current driver
then go to the web and find your machine on the emachines support page and grab the original driver for ti
then reboot after its downloaded
it should see the found new hardware wizard and make it point to the driver you just downloaded
this should bring back your audio
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#3
SpywareDr

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Go to: http://www.emachines...rt/drivers.html
Select "Desktop"
Select "W Series"
Select "W3115"
Select the correct Operating System (under the four boxes)
Then download the Audio Driver
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#4
Cece734

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Spyware Doc,

Tried this and under the sound device icon, it still says that there is no driver. I rebooted after downloading the "driver" from the website for my computer. Thanks.
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#5
rshaffer61

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Did you just download and reboot or did you install the driver then reboot?
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#6
Cece734

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I went through the steps with the install wizard, after clicking on the set-up icon that comes in the zip folder.
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#7
Cece734

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And, I went to my computer, right clicked on the c drive, clicked on hardware tab to view audio device and there is no listing for an audio drive just the other drives and the cd/dvd drive.

It will not allow me to uninstall, reinstall or update my driver when I click on device manager. It does have the yellow question marks indicating that there is a problem. Under accessories and entertainment - the folder is empty and my icon for the volume is missing on the task bar.

On April 29, bc I was having low RAM issues, I removed Realtek AC '97 Audio and it says I configured Power DVD (I asked the system to remove it) I used the Microsoft system restore function, but it does not allow me to restore my computer to that point or any point.
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#8
rshaffer61

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  • (for Windows XP users)
  • Please click Start and click Run
    (for Windows Vista and 7 users)
  • Please click Start and select the white text box.
  • Type: devmgmt.msc and hit Enter
  • Look for any entries with a Yellow Exclamation Mark or Red X's



To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#9
Cece734

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I went to the Live Help page on the site. I entered in the issues I was experiencing and the steps I'd take to resolve it. It took about 10 minutes for someone to reply, however. Atri sent me a link to download the correct version of Realtek which was Realtek AC '97 Audio (which the Emachine site didn't have, hmmmm). I downloaded and followed the steps with the install wizard. I save to my desktop instead of temporary files which it prompts you to do. And, indicated that the it was ok to restart computer right away. As it was shutting off - I HEARD SOUND! I allowed it to restart and the icon for Realtek was displayed on my desktop and toolbar. I checked device manager and control panel and the icon is back and it says I have Realtek as my audio device.

This was the first time I tried the LIVE HELP open forum and the results were outstanding!!! Thanks again Atri! And thanks to the other members and tech staff for trying to help. Just getting responses when frustrated about resolving an issue can lend moral support and decreases stress, lol.

Cheers! Way to Go - Geeks to Go!
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