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malware removal but i can't d/l using a non-administrator account


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#1
kbro

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I have been hijacked by Virus Protector and cannot download malware bytes since I can only access my computer through the other user account which is not the administrator. Is there a way to download to a flash drive or can i somehow change the administrator?? setting to allow the download??? Please help, any advice greatly appreciated. Many thanks.
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#2
FNP

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kbro-

Hi and welcome to Geeks to Go! :)

I assume you're looking at the Malware and Spyware Cleaning Guide. This will help you disinfect the majority of malicious software from your system.

Are you the only person who uses the computer, or is there someone else who would know the Administrator password?

Edited by FNP, 03 May 2010 - 01:43 PM.

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#3
wannabe1

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Yes...you can download the programs on another machine and transfer/install them using a flash drive... :)

If you require help in removing the infection, please follow FNP's instructions.
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#4
kbro

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I did not forget the password, I cant access the main user administrator account due to the virus disabling the desktop. I can only access the non-admin user account using the ctrl alt delete to bring up the task manager.
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#5
FNP

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kbro-

I would try wannabe1's suggestion and download the programs you need from another machine, then transfer them to your computer via USB flash drive. Beyond that, we can't help you here; the staff over at the Malware Removal Forums can help you. :)
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#6
impala1

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Have you tried installing Malware bytes in safe mode under your administrator account? I have done this step quite a few times on cpu's that I've worked on in the past.
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#7
kbro

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Thanks for the feedback. I will try the suggestions when I can get access to another computer. Many thanks again.
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#8
sari

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Impala1,

I know you're trying to help, but in this forum we'll only help kbro figure out how to get Malwarebytes downloaded. If he's having difficulty running it after that, he needs to get help in our malware forum - only our trained malware helpers can give any removal advice.
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