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Mouse still works even though computer freezes


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#1
Rionaxa

Rionaxa

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So I have this problem on my computer....whenever I am on youtube and watching videos it will freeze, but my mouse will still work. The thing is, is that when I click on something like "start" then "my documents" nothing happens, and i try ctrl+alt+delete, it doesn't appear. I ahve already scanned with Malwarebytes and AVG in normal and safe mode before coming here, they came up clean.

I have uninstalled the latest thing I updated/installed, stopped steam from starting automatically when I turn on the computer, emptied my cache, cleaned the dust accumulating at the fan, my computer ran slightly faster now, but it still froze. I have a Windows XP (2000?) Home Edition, but I don't know much more other then that. I have had the computer for about 7 or 8 years. It has worked fine until a few days ago.

PLEASE HELP ME!

Edited by Rionaxa, 04 May 2010 - 08:39 AM.

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#2
phillipcorcoran

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Welcome

"I ruled it out as a virus"

You can't be 100% sure about this if you're just relying on the results from one virus-scanner.
No one AV can find them all, and there are many types of malware today which an AV is not designed to detect.

I suggest you post on the malware forum where they will advise you on how to check for malware using several different methods. Then if they say it's clean they are rarely wrong, you can then confidently discount malware and troubleshoot other possibilities.
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#3
diabillic

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Once malware is ruled out, you should upgrade your flash player and try a different browser.
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#4
Rorschach112

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Rionaxa, you should have been directed to this topic first

http://www.geekstogo...uide-t2852.html


You need to follow the steps there, and post the required logs in your topic in Virus Removal forum. We cant help you until you post those logs
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