I had a virus and took my computer in to the computer store and when I got it back Word 97 no longer worked. Nothing would open and Techie that worked on my computer said "not my fault" ... so I uninstalled Office 97 and installed Office 2000 Professional. Same problem. All other programs work (Power Point, Excel). When I click on Word it opens and then immediately shuts down.
I have tried registry cleaner, I don't have winfax (no wfword2k.dot file in my office start up folder) I have deleted all of the normal.dot files. Any ideas what else i can try ??
When I click on "error details" on the "Windows has encountered an problem and needs to close window" It reflects this at the top if this helps:
APPName: winword.exe APPver: 220.127.116.1122 ModName: MSO9.dll Modver: 18.104.22.16821 Offset: 00081c2a