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Computer freeze up


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#31
rshaffer61

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I'm sorry but is there another topic you are responding to because Sari is not responding in this topic.
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#32
hotfoot

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I am also sorry, very early in this blog, there was a short line "thanks to Sari" so I assumed this was you.
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#33
rshaffer61

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Not a problem it just confused me for a minute.
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#34
hotfoot

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G'day

should I start a new post with my current problem?, or will you carry on?.

Fred
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#35
rshaffer61

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We can continue here. I will try to assist as best as I can.
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#36
hotfoot

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Ok, first up, can you explain how I may make a boot up disc, the computer only runs a DVD burner set up.

secondly, I still have the "not responding" problem and this is after I uninstalled Incredimail completly.

The CPU is running at 31 degrees C and the System is at 35 degrees C.

Another problem that has occurred since the computer shop visit, is the date on the desktop is stuck on the 19th May, I have checked the Bios and this is correct, changing the date and time on the tool bar in the bootom RH corner also doesnt help, I have also checked desktop in the control panel and this is negative as well.

Thanks for your help
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#37
rshaffer61

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OK a boot disk is very vague to say the least. Are you looking for a diagnostics type disk or a way to boot the system in case windows does not boot?
Incredimail is showing not responding when you click on it? Any other information?
Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.

Go to
Start and then click on Run
Type in eventvwr.msc and press Enter
On left side click on Applications On right side look for any RED X about the time of a incident
On left side click on System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start
All Programs
Accessories
Paint
In the empty white area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire
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#38
hotfoot

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the boot disc I refer to is for the booting up of the computer like what I got after I ran checkdisk/r and I couldn't start the computer after I had turned the computer off in the morning and tried to restart in the evening.

I no longer run incredimail, this is completely uninstalled.

The "not responding" is mostly when I multitask between web pages and Windows live mail.

I have tried what you suggested, I am not getting any saved data to the desktop, I have the JPEG image, but no info when opened.

How many red and yellow marks do you need, just todays errors, or a whole months worth?.
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#39
rshaffer61

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Todays will do.
I went back over the topic and we didn't use any boot disk after the checkdsk /r was run.
You took it to the shop and they ran disk cleanup and replaced the thermal paste between cpu and heatsink.
We need to get a little more into the OS at this time.
Try the following and let me know what the results are.
Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#40
hotfoot

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ran sfc /scannow and no request for the XP CD

With eventvwr.msc--- after doing what you requested, and after opening Paint and pressing ctrl plus V, no data transfers across to the paint white pane, I have tried this again and no info will transfer, any suggestions.
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#41
rshaffer61

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OK try a different way. I don't remember if we tried it this way before.
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 6 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#42
hotfoot

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Attached File  VEW.txt   1.55KB   63 downloads


applications recorded ok, system didn't record info at all
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#43
rshaffer61

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Looks like IE is having problems. It shows IE8 is that right?
Try going into Add\Remove Programs
At the top of the window click on the little box that says show updates.
Scroll down till you find the IE8 update and uninstall it. The program should revert back to 7 or 6 depending on what was on it before.
Check it and see if it happens again
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#44
hotfoot

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I had uninstalled IE8 a couple of weeks ago and then downloaded IE7--- problem was -- this then upgraded to IE8 again, I have uninstalled 5 IE8 undates now, but not IE8 itself,--- if I unstall this, I will not have a browser, --- there are now updates for IE8 waiting for me to download and a couple for XP.
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#45
rshaffer61

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Try Firefox from my signature below.
Does the freezing happen then?
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