[spiritboy3]

ummm...did u read my previous post?Nothing seems to work Resolution changes, graphic card, CPU, Keyboard,Touchpad,Internet adapter (code 39) error according to device manager properties.Only thing that i can do is plug in my mouse to move . Or will Norman cleaner fix it? And unable to go on safe mode too , thanks.

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Hello,


Can you still boot into Windows? If you can, plug in your other mouse and try to run a System Restore and restore the system to a previous date. That may fix the issues your having.

If you can't boot into Windows, we will try something else. Let me know.

[jwang01]

Hello,


Can you still boot into Windows? If you can, plug in your other mouse and try to run a System Restore and restore the system to a previous date. That may fix the issues your having.

If you can't boot into Windows, we will try something else. Let me know.

[spiritboy3]

problem is there is no system restore points lol, will combofix fix it? thanks

[jwang01]

Hello,


I don't think ComboFix will fix that. It sounds like driver realated problems to me. In the device manager, are there any yellow exclamtion marks next to anything?

[spiritboy3]

yea and code 39 error.

[jwang01]

Hello,


Ok, what things have a yellow exclamation point next to them?

Also what is code 39? Where do you see that?

[spiritboy3]

uhh ok, when i start my comp it'll say windows host process(Rundll32) has stopped working.Exclamation mark includes Nvidia GeForce 8800MGT, Standard PS/2 Keyboard,Synaptics PS/2 Port Touchpad, Intel® Wireless WiFi Link 4965AGN, Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0), Intel® Core™2 Duo CPU T5450 @1.66GHZ, Intel® Core™2 Duo CPU T5450 @1.66GHZ, Terminal Server Keyboard driver. Under Device Status (windows cannot load the device driver for this hardware. The driver may be Corrupted or missing.(code 39)

[jwang01]

Hello,


What is the make and model of your computer?

[spiritboy3]

uhhh...gateway P-6831FX

[jwang01]

Hello,


Ok, I found the drivers you need online. Do you have a Flash Drive to transfer them over?

[spiritboy3]

no i dont have a flash

[jwang01]

Hi,


Can you burn them to a CD? Here is the link for the drivers for your computer.

[spiritboy3]

hmm well i can get some but am out of them, should i just go for the CD that comes with my comp?

[jwang01]

Hello,


Yes, you can do that if you want to. If you do a repair install you won't lose any of your data and should fix all of the issues. Let me know if you want to go this route.

[spiritboy3]

this route seems easier.Please give me instruction for this route, and i'll go with it unless its too hard, thanks