Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

HP OfficeJet 6500n


  • Please log in to reply

#1
wbowe

wbowe

    New Member

  • Member
  • Pip
  • 2 posts
I have the HP OfficeJet 6500n printer at home. Today, my wife had a challenge printing to it from her Dell laptop. I downloaded the installer from HP's website.

The application sees the printer but says that it can not connect to it. I've tried the USB, wired, and wifi options.

Any suggestions? I'm remote from home on a business trip and can't actually see the printer. I've told my wife to verify the connections, turn printer and router on and off to clear out any errors that may be present.

It is strange and I'm not sure if she had an update from Microsoft yesterday. I am going to have her do a system restore if one was created yesterday. It might clear up the error.

Bill
  • 0

Advertisements


#2
Digerati

Digerati

    Grumpy Ol' MSgt (Ret.)

  • Retired Staff
  • 3,997 posts
  • MVP
Hmmm, I have the same printer and Windows 7 has the drivers built-in - I've had no problems. If the SR does not work, I would uninstall the drivers, reboot and re-install them.
  • 0

#3
wbowe

wbowe

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
I tried to reinstall. I'll get back home and do an uninstall and try as if the computer is completely new. Maybe that will work.
  • 0

#4
Digerati

Digerati

    Grumpy Ol' MSgt (Ret.)

  • Retired Staff
  • 3,997 posts
  • MVP
An uninstall, reboot, then re-install should do a complete reinstall and reset of all settings. A simple reinstall without often leaves corrupt setting in place. No promises, but worth a try.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP