[wbowe]

I have the HP OfficeJet 6500n printer at home. Today, my wife had a challenge printing to it from her Dell laptop. I downloaded the installer from HP's website.

The application sees the printer but says that it can not connect to it. I've tried the USB, wired, and wifi options.

Any suggestions? I'm remote from home on a business trip and can't actually see the printer. I've told my wife to verify the connections, turn printer and router on and off to clear out any errors that may be present.

It is strange and I'm not sure if she had an update from Microsoft yesterday. I am going to have her do a system restore if one was created yesterday. It might clear up the error.

Bill

[Advertisements]

Hmmm, I have the same printer and Windows 7 has the drivers built-in - I've had no problems. If the SR does not work, I would uninstall the drivers, reboot and re-install them.

[Digerati]

Hmmm, I have the same printer and Windows 7 has the drivers built-in - I've had no problems. If the SR does not work, I would uninstall the drivers, reboot and re-install them.

[wbowe]

I tried to reinstall. I'll get back home and do an uninstall and try as if the computer is completely new. Maybe that will work.

[Digerati]

An uninstall, reboot, then re-install should do a complete reinstall and reset of all settings. A simple reinstall without often leaves corrupt setting in place. No promises, but worth a try.