[Windyweather]

Hello. I have the XP Defender Pro virus. I've tried to follow all the steps in the START HERE document to download malwarebytes etc. but I keep getting the box that says "Choose the program you want to use to open this file" when I try to download any fix, and I've tried a few.

Can you tell me what should I choose when I get to this box?

And thank you in advance for any help, and being willing to share your expertise. I think it's a true public service!

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Hi Windyweather,

Welcome to Geeks To Go!

My name is mpascal, and I will be helping you fix your problem.

Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:

• Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
• Please do not do anything or perform other steps unless I have asked you to do so.
• Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
• Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.
• If you are unsure of how to reply, or need help with anything regarding the website, please look here.

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• In the Custom Scans box, copy and paste the following:

  netsvcs
  safebootminimal
  %SYSTEMDRIVE%\*.*
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\drivers\*.sys /90

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of the files, and post it with your next reply.

[mpascal]

Hi Windyweather,

Welcome to Geeks To Go!

My name is mpascal, and I will be helping you fix your problem.

Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:

• Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
• Please do not do anything or perform other steps unless I have asked you to do so.
• Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
• Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.
• If you are unsure of how to reply, or need help with anything regarding the website, please look here.

Download OTL to your desktop.

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• When the window appears, underneath Output at the top change it to Minimal Output.
• In the Custom Scans box, copy and paste the following:

  netsvcs
  safebootminimal
  %SYSTEMDRIVE%\*.*
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  %systemroot%\system32\*.dll /lockedfiles
  %systemroot%\Tasks\*.job /lockedfiles
  %systemroot%\System32\config\*.sav
  %systemroot%\system32\drivers\*.sys /90

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.txt. These are saved in the same location as OTL.
• Please copy (Edit->Select All, Edit->Copy) the contents of the files, and post it with your next reply.

[mpascal]

Due to lack of feedback, this topic has been closed.

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