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Frequent unexpected re-boots


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#1
MichaelTrumpetPlayer

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Hello - I'm glad to be here!

My PC has been shutting down and rebooting quite a lot recently. Based on whar I read in another topic thread here I suspect my problem has more to do with audio than video.

I already have the Everest and Speed Fan test results. In fact, the PC rebooted when I clicked on the link to the Speed Fan. [I was running "sfc /scannow" to seek possible problems at the time - I seemed to be getting nowhere because it demanded a professional Windows CD which, of course, I do not have.]

Now that I have the reports used on this site I wish to share them.

With all humility I await your response...

EVEREST Report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer YOUR-4DACD0EA75 (Nitwit)
Generator HP_Administrator
Operating System Microsoft Windows XP Media Center Edition 5.1.2600 (WinXP Retail)
Date 2010-05-15
Time 19:42


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name YOUR-4DACD0EA75 (Nitwit)
User Name HP_Administrator

Motherboard:
CPU Type DualCore Intel Pentium D 820, 2800 MHz (14 x 200)
Motherboard Name Unknown
Motherboard Chipset Intel Lakeport i945P
System Memory 2048 MB (DDR2-667 DDR2 SDRAM)
BIOS Type Award (12/08/06)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6200SE TurboCache™ (256 MB)
3D Accelerator nVIDIA GeForce 6200SE TurboCache
Monitor HP VS17 [17" LCD] (CNN6030RD0)

Multimedia:
Audio Adapter Creative Audigy LS Audio Processor

Storage:
IDE Controller Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
SCSI/RAID Controller Intel® 82801GR/GH SATA RAID Controller
Disk Drive WDC WD2000JS-60NCB1 (186 GB, IDE)
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive WDC WD5000AAKS-00TMA0 (465 GB, IDE)
Disk Drive Seagate FreeAgent USB Device (931 GB, USB)
Optical Drive SONY DVD RW DRU-830A
Optical Drive SONY DVD RW DRU-840A
SMART Hard Disks Status FAIL

Partitions:
C: (NTFS) 178707 MB (89429 MB free)
D: (NTFS) 476937 MB (39181 MB free)
E: (FAT32) 12040 MB (4756 MB free)
L: (NTFS) 953867 MB (181444 MB free)
Total Size 1583.5 GB (307.4 GB free)

Input:
Keyboard HP PS2 Keyboard (2K - 3)
Mouse HID-compliant mouse

Network:
Network Adapter Intel® PRO/100 VE Network Connection (99.168.74.23)
Modem Agere Systems PCI Soft Modem

Peripherals:
Printer Fax
Printer HP Deskjet 9800 Series (2)
Printer HP Deskjet 9800 Series
Printer Microsoft Office Document Image Writer
Printer Quicken PDF Printer
Printer Send To OneNote 2007
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device HP Scanjet 4800 series
USB Device USB Human Interface Device
USB Device USB Mass Storage Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

Problems & Suggestions:
Problem Disk free space is only 8% on drive D:.

-------------------------------------------------------------------------------

I just attached the screen image from the Speed Fan report.

All I can add is my problem seems most likely to occur while I'm using Sony Sound Forge Audio Studio to transcribe analog recordings AND when I use Finale 2007c to arrange/compose music.

The PC simply goes to sleep without warning and then re-boots, but recently it started just freezing and becomming totally non-responsive.

Thank you kindly,

Michael
Columbus OH

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#2
wannabe1

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Hello MichaelTrumpetPlayer...

It looks like it's burning up. I think heat is the issue here. Has the machine been cleaned recently?

wannabe1
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#3
MichaelTrumpetPlayer

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Heat? :)

I keep the thing very well dust free inside. I don't care for heat myself so the room temperature is relatively low. I keep a fan running in the room - on the same table as the PC in fact.

Earlier today I tried running the fan on a high setting while positioned right at the PC with the side open. I could spray freon I suppose...

See, this is why you're the professional and I'm not. Those reports don'y mean anything to me because I don't know what is "normal."

So is it's hot what can I do in addition to keeping it clean? :)
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#4
wannabe1

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Looking at your SpeedFan image, the Core temp is 69*C. Many processors will shut down at 70*C. The GPU (video) is also too hot...so is the hard drive.

The first thing to check is to make sure the CPU fan is operating as it should and that the cooler (finned thingie) is free of dust. While you're at it, check all the fans to see they are spinning up properly and maintaining their speed.

Thermal compound that has broken down and become brittle can also cause system board overheating. There's not a reliable test for this one other that to remove the CPU cooler and inspect it. At that point, it's moot anyway, as you'll have to apply fresh thermal compound when you reassemble it. :)

Typically, when I see this kind of system wide overheating, it turns out to be related to the processor and it's cooling assembly.
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#5
MichaelTrumpetPlayer

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The fans are both running and seem to be at the usual speeds.

I may be reading more into your response than you intend, but are you saying it might be time to retire this relic rather than spent the money to keep it limping along?
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#6
wannabe1

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Not at all...

If the fans are spinning as they should and the cooler itself is free of dust, then I'd lean heavily towards a thermal compound problem. It's not all that difficult to remove and replace a CPU cooler, though one should take care with some of the intel mountings as they can be a little tricky to get all four legs seated properly. This would be the next logical step, but the video card temperatures are a little alarming, too. Those, however, could also be a bit skewed as the sensor for it is on the motherboard.

You'll very rarely see me tell someone they need a new machine...or to format an old one for that matter. :)
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#7
MichaelTrumpetPlayer

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Now I feel like I'm getting somewhere! Thanks very much!

Now: How can I properly identify the exact CPU cooler needed for my PC? I hope to go to MICROCENTER here in Columbus ASAP to inquire about cost of buying one.
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#8
MichaelTrumpetPlayer

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Which is the CPU cooler - the aluminum thing with fan blades or the much larger fan mounted on the motherboard?

Any special tools required? What in addition to the CPU cooler will I need?

Thanks!
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#9
wannabe1

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What's the model number of your HP?
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#10
MichaelTrumpetPlayer

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Pavilion a1412n

"Intel VIIV" Pentium dual processor [2.8 GHz + 2.8 GHz]
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#11
MichaelTrumpetPlayer

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Using SpeedFan a few moments ago I increased the speed of both fans from 43 to 100.

Already the GPU has dropped from 67C to 58C
the HD0 from 60C to 55C
the Core from 63C to 53C

Those numbers still seem high but they are going in the right direction.

How can I get my HD to cool off? I see no fan associated with it.

Edited by MichaelTrumpetPlayer, 15 May 2010 - 10:31 AM.

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#12
wannabe1

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Those temperatures are much more in line with what they should be...and I'll bet the machine hasn't restarted on it's own since you brought them down,

While there are HDD coolers available, the most effective means of cooling the HDD bays is to make sure there is plenty of air flowing through the case from front to back. OEM cases are not very good about that as they want to present a pretty face rather than an efficient cooling face. That being said, hard drives can operate at the temperatures you now have without a problem.

If you can maintain the temperatures you now have using SpeedFan, then you may be alright without further messing about. Run it as it is for a while and see how things go. Let me know if you have further issues like the ones you had earlier.
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#13
MichaelTrumpetPlayer

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Just when I thought it might be safe to come out and play...

The PC locked up again.

Here is the "Who Crashed" report:

[the date doesn't make sense - today is Saturday and the crash was at 2:10 P.M. EDT]

On Thu 5/13/2010 8:16:10 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x77 (0x1, 0x0, 0x0, 0xA6502C34)
Error: KERNEL_STACK_INPAGE_ERROR
Dump file: C:\WINDOWS\Minidump\Mini051310-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
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#14
MichaelTrumpetPlayer

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Ooooooooooooooo...

It's Worse!

The <instant> I tried touse Sony Sound Forge the PC shut down and re-booted - - AND, it froze before that re-boot finished. I had to kill power to get back into it for another re-boot.

I'm puzzled because Who Crashed didn't show these events.
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#15
wannabe1

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Lets see if Event Viewer can shed any light on this.

Click Start, then Run, type eventvwr.msc and press Enter.

In Event Viewer, click on "System".

Look for any items in the resulting list that is shown with an error symbol (red circle/white X) displayed next to it that occurred at about the times of your crashes. Let me know what you find. (Only the last few errors for now)
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