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Frequent unexpected re-boots


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#16
MichaelTrumpetPlayer

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I'm back, at least for now...who knows when this thing will freeze or shut down again.

Latest Who Crashed:

[date and time still display wrong]


On Sun 5/16/2010 7:24:58 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0xEA (0x893AF658, 0x892AD228, 0x897D16E0, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
Dump file: C:\WINDOWS\Minidump\Mini051610-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 81.94
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 81.94

Oh, I "got trouble right here in River City..."

I will now try your most recent lead.
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#17
MichaelTrumpetPlayer

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Talk about walking on egg shells!

This thing froze four times since I was last here - - three of them before re-boot completed!

Sine so much has happened I made three images of the report you requested and pasted them together in one image for. See attached.

Thanks...

Attached Thumbnails

  • report_compressed.JPG

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#18
MichaelTrumpetPlayer

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Hours ago I un-installed sony Sound Forge.

Recent Who Crashed and Speed fan:


On Sun 5/16/2010 7:24:58 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0xEA (0x893AF658, 0x892AD228, 0x897D16E0, 0x1)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
Dump file: C:\WINDOWS\Minidump\Mini051610-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 81.94
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 81.94



On Thu 5/13/2010 8:16:10 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x77 (0x1, 0x0, 0x0, 0xA6502C34)
Error: KERNEL_STACK_INPAGE_ERROR
Dump file: C:\WINDOWS\Minidump\Mini051310-01.dmp
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.



On Tue 5/4/2010 3:58:33 AM your computer crashed
This was likely caused by the following module: sysaudio.sys
Bugcheck code: 0x1000007E (0xC0000005, 0xAE29DF77, 0xBACF3998, 0xBACF3694)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini050410-05.dmp
file path: C:\WINDOWS\system32\drivers\sysaudio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: System Audio WDM Filter
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.

Attached Files


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#19
wannabe1

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nv4_disp.dll is a video driver...and it would appear that the driver currently being used is a Windows 2000 driver. However, the driver HP has listed for XP is the same version. You might try reinstalling the driver from a fresh download to see if the driver has become corrupt. (download)

The other error (ntoskrnl.exe) could be indicative of hard drive or file system corruption. For that, we'll try to run a disk check. Click Start, then Run, type cmd and press Enter.

In the command session window that opens, type chkdsk /r (note the space before /r) and press Enter. You'll be told that the check can't access the disk and ask if you want to schedule the check for the next boot. Type Y and press Enter.

Type exit and press Enter to end the command session.

Reboot.

This will be a pretty long check...sometimes it's a very long check depending on what it finds. Be patient...let it finish all 5 stages. Windows should then finish loading.

Let me know of any changes you see.

It always worries me a little when I start seeing signs of corruption. We may be looking at hardware failure...do you have current back-ups of your data?
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#20
MichaelTrumpetPlayer

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All data files are duplicated on my two extra hard drives (1 internal, 1 external). If in fact the original hard drive, the one with the operating system and applications on it, fails would I have to re-install a newoperating system on one of the remaining? If that is the case i would probably be better off buying a new internal HD as Micro Center I believe sells them with a system disc. I have at least one free standing Windows XP system disc also.

I'll get started with your suggestions now, rather, after I copy your instructions on paper!
;-)

Wish me luck. It could be a while until I can respond again.
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#21
MichaelTrumpetPlayer

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I fell asleep while chkdsk was running. When I awoke the PC had booted and I saw no report.
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#22
wannabe1

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The disk check doesn't generate a log...it just tries to fix things up.

Is there any change in the way the machine is running after the check?
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#23
MichaelTrumpetPlayer

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It still freezes on re-boot, i.e., it fails to boot completely.

Do you think a replacement hard drive is the only option? Or is it possible the problem is more extensive than just the main hard drive? This could be important to me financially. HP tried to sell me a new PC when I called them. Today's basic PC's are much more powerfull than mine.
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#24
MichaelTrumpetPlayer

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There is another odd thing about these re-boots. Unlike in the past I now have to re-login to anything on the Internet, such as my Yahoo e mail every time I boot the PC. Usually Yahoo continues loged-in on re-starts. Same for this forum too.
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#25
MichaelTrumpetPlayer

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Here is the most recent chkdsk report:

Also, I visited Micro Center today and they are totallt baffled.

Attached Thumbnails

  • special_report.jpg

Edited by MichaelTrumpetPlayer, 16 May 2010 - 04:02 PM.

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#26
wannabe1

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Sorry for the delay in getting back to you. I had an extended family member badly hurt in a dirt bike accident. Actually, he was very lucky that he only broke his leg, but he broke that in two places, smashed his knee, and his ankle. Many surgeries to follow... :)

In looking at the last image you posted, I see a lot of "disk" warnings. Typically, this is not a good sign and puts your primary hard drive under serious suspicion of eminent failure. Some HP machines have an option to "Run Diagnostics" or "Diagnostics" that appears on one of the initial splash screens. It's a key press, but I can't remember which key it is. If it's available on your machine, it will tell you which key to press to enter the diagnostics.

If you know the manufacturer of the hard drive, you can download the diagnostics application from their website.

You may be better off reinstalling your operating system on a new hard drive.

That would sure explain the number of issues you're having and would also explain why it's getting progressively worse.
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#27
MichaelTrumpetPlayer

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Thank you kindly!

I will find a diagnostic for the drive in question.

What do you make of the general overheating? It's clearly not just the main processor - the core is currently 58C, HD0 58C, Remote 58C, and GPU 63C.

I'll get back later.

I'm very sorry to hear of your family medical situation. Souns like the young man has a lot of healing to do.
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#28
MichaelTrumpetPlayer

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Perhaps this information can help explain my crashes. I simply don't know what, if anything, needs to be done. Under System Information, Hardware resources, Conflicts/sharing I see this:

I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

IRQ 20 VIA OHCI Compliant IEEE 1394 Host Controller
IRQ 20 Intel® PRO/100 VE Network Connection

I/O Port 0x000003C0-0x000003DF Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 6200SE TurboCache™

IRQ 23 Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8
IRQ 23 Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

IRQ 16 Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
IRQ 16 NVIDIA GeForce 6200SE TurboCache™
IRQ 16 Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB
IRQ 16 Agere Systems PCI Soft Modem

Memory Address 0xE0000000-0xEFFFFFFF Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
Memory Address 0xE0000000-0xEFFFFFFF NVIDIA GeForce 6200SE TurboCache™

IRQ 19 Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9
IRQ 19 Sound Blaster X-Fi Xtreme Audio
IRQ 19 Intel® 82801GR/GH SATA RAID Controller


Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 6200SE TurboCache™

I/O Port 0x000003B0-0x000003BB Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 6200SE TurboCache™

Memory Address 0xFA000000-0xFCFFFFFF Intel® 945G/GZ/P/PL PCI Express Root Port - 2771
Memory Address 0xFA000000-0xFCFFFFFF NVIDIA GeForce 6200SE TurboCache™
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#29
wannabe1

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A bad hard drive will stress the whole platform...which produces heat.

We know that the components each respond to the increased airflow, though not as much as I'd have expected from the increase you gave it. Something is stressing the system...at this point, I really suspect a failing drive. Let's see what the diagnostics tell us. Run the short test...then the long.

Edited by wannabe1, 17 May 2010 - 06:47 PM.

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#30
MichaelTrumpetPlayer

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I ran the long test using the diagnostic from the manufacturer, Western Digital.

It passed!?

Here:

Test Option: EXTENDED TEST
Model Number: WDC WD2000JS-60NCB1
Unit Serial Number: WD-WCANL1353269
Firmware Number: 10.02E02
Capacity: 200.05 GB
SMART Status: PASS
Test Result: PASS
Test Time: 22:06:12, May 18, 2010

I'll try the short test now.
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