[Leana]

Hello there - new here so please excuse if someone has asked this before! My problem: Click on Start & click on "Help" and nothing happens... No "Help" window opens - just nothing!

Anyone out there know how to fix this? I am running AVG 7, Spybot and AdAware. I have run them all at least three times today and after the first time they all find nothing (there were no viruses at all just the usual ad crap).

Thanks and regards,

Leana

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http://www.microsoft...&displaylang=en

download and install, then try

[gerryf]

http://www.microsoft...&displaylang=en

download and install, then try

[Leana]

Ok, downloaded and installed but still nothing happens when I try to open "Help" Very frustrating!!

Thanks though! I appreciate the help!

[Leana]

Now I am really confused - tried to open "Help" in Outlook and it won't open either - will try some other progs and see if they're the same -

[Leana]

Checked the following:

AdAware - Help won't open
Spybot - Help won't open
IPhoto Plus4 - Help won't open
Word - Help will open
AVG 7 - Help will open
IE - Help won't open

Wierd?!!

[gerryf]

http://helpware.net/...s/index.htm#MJs

MJ's Help Diagnostics
Download MJsDiag.zip

download that and run it to see if something is missing

[Leana]

Dear "gerryf":

THANK YOU THANK YOU!!! I did as you suggested and apparently I was missing a hhctrl.ocx file. It's now installed and it seems all Help files are good to go!

Though I still don't know where this file went in the first place I am very grateful for your assistance in this matter.

Many Regards

Leana