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Restored computer and now it randomly restarts


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#1
McKayr

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My computer was having issues so I decided to restore it using the restoration disks. My OS is 32 bit windows vista, and after installing 2.5 years of updates my computer started randonmnly shutting down. From what I can tell it isn't overheating and it hasn't suffered any physical damage since it was wiped. It's a brand-new problem. Any help is appreciated.
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#2
Broni

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What was the original reason for reinstall?
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#3
McKayr

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My computer had several anti-viruses and it was a mess. It had installed my printer and external hard drive multiple times. It aslo had an issue with shutting down and starting up. To start it I used to system restore, pull out the battery, then it would start- slowly.
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#4
Broni

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It aslo had an issue with shutting down and starting up. To start it I used to system restore, pull out the battery, then it would start- slowly.

I assume, we have a laptop here?
You may have some hardware issue(s).

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287 (or http://www.bleepingc...opic28744.html)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

===========================================================================================

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
McKayr

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Thanks for your help, but I have a Laptop- toshiba satellite. So if there isn't a diagnostic tool could I potentially get my computer repaired if I hand it over to "experts" at an electronic store?
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#6
McKayr

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I don't get any blue screens, but my computer just shuts off as if I'm holding down the power button, like a manual shut down. So when I turn it back on it asks if I want to start windows normally. I don't know if it helps...
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#7
Broni

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So if there isn't a diagnostic tool could I potentially get my computer repaired if I hand it over to "experts" at an electronic store?

I'd assume so.
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