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Dell Latitude D810 Laptop CD Rom doesnt work


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#1
goodman77

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Hi all

I have a Dell Latitude D810 Laptop CD Rom Drive doesnt work? the cod rom drive doesnt open or light up ? My windows Xp system doesn't recognize it , I tried to see if I have it shown under the Device manager , but its not there.

What can I do to try to solve this problem and make it work? any ideas what might be the issue here?

Thanks alot

Edited by goodman77, 18 May 2010 - 03:56 PM.

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#2
rshaffer61

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:) goodman77

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#3
goodman77

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Hi thanks for the quick reply really appreciated

For the (1) option , how can I unistall the drive , if I donot see it in the Device manager?

I think the other ones might work I will check them out and update you

thanks agian for the help :)
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#4
Alzeimer

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If there is no power going to your cd-rom then it's either not connected properly, no power is sent from your labtop to it or it is dead.

Try to take it out and resetting back in making sure it is connected properly and if still no power going to it one more thing to check is to try to plug it in another labtop to see if the same problem occurs there.
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#5
goodman77

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Yes I dont see any power through the drive? i am not sure if this is a software issue or hardware issues? I tried to take it out and then on , it doesnt work still the CD rom cover doesnt open?

So it might be hardware??
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#6
rshaffer61

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Sounds like a failed drive from your description.
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#7
goodman77

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I will try your suggestions , if nothing works then it must be the Device itself went bad, I think I need to purchase a new one?
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#8
rshaffer61

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Yes if it all shows a bad drive then a new one is in your future.
Do you have a local place to buy them from or should we start looking for one online for you?
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#9
goodman77

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I found one online for $39.99 New not sure if You can find me cheaper than that?
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#10
rshaffer61

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Thats about average for one. Make sure it is a laptop or 2.5" one or it won't work.
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#11
goodman77

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HI

When I do this
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
I see 2 items:

IDE Primary
IDE Secondary

Should I uninstall both and restart?

thanks
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#12
rshaffer61

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Yes
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#13
goodman77

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Thanks I will try that,

I am thinking it could be a software , as when I first restart the comp , it gave me a message that there is a problem with the device?
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#14
rshaffer61

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Cd roms or optical drives do not utilize drivers anymore. If the drive is seen in the bios but fails to work in windows then the chance the laser is bad or mechanically the drive has failed. If the drive is not seen in the bios then it is a sure bet the drive is dead.
If the drive is seen in both bios and in windows and fails to work then one of the fix it steps should correct the problem.
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#15
goodman77

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how can I check if it has seen in the Bios? I went and pressed F2 to see , but not sure where to go and see?
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