[deggitt]

Col, you did right. I looked at your r-drive cable & noticed a driver disk suplied, poss. not important.


http://www.usbgeek.c...hp?prod_id=0383


Does it show in DEVICE MANAGER under DISK DRIVES or USB...right click My Compter select Properties select Hardware then Device Manager

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Her laptop only shows a lot of thin vertical lines. There's no sound to indicate that Windows is booting. It is the same whether or not it is plugged in.

Have you tried using a external monitor to see if the post screens then show up?

[rshaffer61]

Her laptop only shows a lot of thin vertical lines. There's no sound to indicate that Windows is booting. It is the same whether or not it is plugged in.

Have you tried using a external monitor to see if the post screens then show up?

[Estee]

Does it show in DEVICE MANAGER under DISK DRIVES or USB...right click My Compter select Properties select Hardware then Device Manager

I posted a screen shot earlier in the reply-- I don't think it showed anything. I'm not sure

[Estee]

Have you tried using a external monitor to see if the post screens then show up?

How would I do that? Would I attach my desktop's monitor to the laptop, boot it up, and see if anything shows on the monitor?

[deggitt]

Yes attach your monitor. this may only confirm that the laptop has a fault, it won't help to recover your daughters data. Your screenshot was from DISK management not DEVICE manager

[deggitt]

Hi just read your last post, you have a desktop ?. Have you tried using the usb cable & your daughters hard drive with it.

[Estee]

Your screenshot was from DISK management not DEVICE manager

whoops! I'll check on that.

you have a desktop ?. Have you tried using the usb cable & your daughters hard drive with it.

I actually tried that first, but the same thing happened, so I moved to my husband's laptop because it is newer. (I thought maybe it would be able to read it where the desktop could not.)

[rshaffer61]

It really sounds like the system is trying to boot to usb drive connection.
You should be able to boot the desktop up and then after it is in windows connect the usb in and the system should be able to find the drive.

[deggitt]

Addendum... sorry RSHAFFER61..your suggestion would, if the external monitor worked, would show that the hard drive was ok.

[diabillic]

Yes attach your monitor. this may only confirm that the laptop has a fault, it won't help to recover your daughters data. Your screenshot was from DISK management not DEVICE manager

Yes, thats what I asked for.

Your drive isnt detected in Disk Management. If you are not having an issue with that external enclosure, then your disk is trash.

[Estee]

Does it show in DEVICE MANAGER under DISK DRIVES or USB...right click My Compter select Properties select Hardware then Device Manager

It shows up under Disk drives.

Edited by Estee, 21 May 2010 - 04:05 PM.

[diabillic]

Some of the newer systems are capable of booting to a external drive. It sounds like this is what happened with you.
When you say your daughters system stopped working will it not power on at all?
With or without it being plugged into the wall?
The other option is as I said a external enclosure and you should be able to use a desktop system to access the drive then.
If your daughters system does power up how far into booting up windows does it go?

The 2nd machine will not boot the external drive successfully. Hardware is completely different.

[Estee]

You should be able to boot the desktop up and then after it is in windows connect the usb in and the system should be able to find the drive.

Like the laptop, the desktop detected the drive (the balloon in the lower right corner of the screen said it detected it) but then it did not show up in My Computer.

I just want to say-- I'm not that computer savvy. Is it possible that there is something obvious I'm supposed to do that didn't occur to you that I might have skipped? I just plugged the hard drive to the already-running computer. Do I need a driver or something?

[rshaffer61]

No driver needed. USB is USB
Try looking in the windows explorer and see if it list a usb drive there.

[diabillic]

Boot the PC with the external connected. Check for it in the BIOS.