recovering data from hard drive
Posted 21 May 2010 - 04:54 PM
Posted 22 May 2010 - 03:53 AM
Right click it & select PROPERTIES then VOLUME tab. There should be a POPULATE button, click it & post listed results or screen shot
Posted 25 May 2010 - 04:59 AM
This looks like the adapter is recognised but not the hard drive
Power on your desktop, plug only the adapter into a usb port on the BACK of the comp. If the SAFELY REMOVE HARDWARE icon appears in the task bar click it & then remove the adapter. Connect the drive to the adapter & plug back into the rear usb port. If the drive is still not recognised you possibly have a problem with the drive itself.
Do you have Service Pack 3 installed ?
Posted 25 May 2010 - 07:10 AM
I took those steps, but got that same screen on device manager saying it's recognizing the adapter but not reading the hard drive.
Yes, we have service pack 3. The hard drive came from a computer with Windows 7.
Is there any hope? Or is it time to ship back the hard drive with laptop and accept losing the data that was on it?
Posted 25 May 2010 - 07:21 AM
What is make & model of your desktop ?
Posted 25 May 2010 - 08:50 AM
Posted 25 May 2010 - 09:30 AM
Posted 27 May 2010 - 07:50 AM
PS For some reason I am being blocked from sending any PMs, so please reply here!
Posted 27 May 2010 - 08:08 AM
Posted 27 May 2010 - 08:15 AM
Thanks so much for your help. I think my daughter is resigned to losing her data and we'll send in the laptop to HP for repair before the warranty expires. I'm also returning the cable-- maybe it was defective. I saw a number of posts in different forums online where people had similar problems-- though, unfortunately, none had a solution I could apply-- but at least one had a faulty cable.
Posted 27 May 2010 - 08:31 AM
i just got your PM
Edited by deggitt, 27 May 2010 - 08:32 AM.
Posted 27 May 2010 - 10:09 AM
Thank you all for all your suggestions. I think the cable may be faulty-- I'm not sure. Or, the hard drive is just shot.
We're sending back the laptop for repair.
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