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recovering data from hard drive


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#31
Estee

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Thanks for your suggestions. I have to be away from the computer for a bit but I will get back to to you tomorrow-- I'll probably post tomorrow night.
Thanks again!
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#32
deggitt

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Hi, you said that when the laptop drive is connectef it shows up in Device Manager under Disk Drives...how is it listed ?.

Right click it & select PROPERTIES then VOLUME tab. There should be a POPULATE button, click it & post listed results or screen shot
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#33
Estee

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Right click it & select PROPERTIES then VOLUME tab. There should be a POPULATE button, click it & post listed results or screen shot

OK, here it is:

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  • screenshot_of_volume_tab_of_tamar__s_usb_hard_rive.JPG

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#34
deggitt

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USB TO IDE/SATA USB DEVICE

This looks like the adapter is recognised but not the hard drive :)

Power on your desktop, plug only the adapter into a usb port on the BACK of the comp. If the SAFELY REMOVE HARDWARE icon appears in the task bar click it & then remove the adapter. Connect the drive to the adapter & plug back into the rear usb port. If the drive is still not recognised you possibly have a problem with the drive itself.

Do you have Service Pack 3 installed ?
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#35
Estee

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First of all, thank you so much. Your instructions are very clear, helpful, and kindly worded. :)

I took those steps, but got that same screen on device manager saying it's recognizing the adapter but not reading the hard drive. :)

Yes, we have service pack 3. The hard drive came from a computer with Windows 7.

Is there any hope? Or is it time to ship back the hard drive with laptop and accept losing the data that was on it?
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#36
deggitt

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Just a thought, does your desktop have sata drives ?

What is make & model of your desktop ?
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#37
Estee

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How would I know if our desktop has SATA drives? It's a Dell Dimension E510 manufactured December 2005. (That's why I was trying my husband's laptop-- it's newer).
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#38
rshaffer61

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According to the manual it has a SATA drive. So thats what you need to replace it with.
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#39
Estee

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Question: the box for the R-Driver III USB 2.0 to SATA/IDE Cable says it was supposed to come with a disk with but there was no disk in the box. Could the problem be just that?

PS For some reason I am being blocked from sending any PMs, so please reply here! :)
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#40
deggitt

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Hi, I don't think the driver cd is the problem, it will be drivers for win 98 & me. You have XP which shouldn't need extra drivers as they are included.
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#41
Estee

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degitt,

Thanks so much for your help. I think my daughter is resigned to losing her data and we'll send in the laptop to HP for repair before the warranty expires. I'm also returning the cable-- maybe it was defective. I saw a number of posts in different forums online where people had similar problems-- though, unfortunately, none had a solution I could apply-- but at least one had a faulty cable. :)

Thanks again.
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#42
deggitt

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hi Estee, you are welcome, good luck. :) :)


i just got your PM

Edited by deggitt, 27 May 2010 - 08:32 AM.

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#43
Estee

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Hi everyone,

Thank you all for all your suggestions. I think the cable may be faulty-- I'm not sure. Or, the hard drive is just shot.

We're sending back the laptop for repair.

Thanks again. :)
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