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Unable to get on Internet


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#1
jstsmile

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My operating system is Win XP Internet Explorer

I have my home computer hooked up to the router via ethernet cable. All pages for internet say "The Page cannot be displayed". I have tried different sites.

I have gone through a lot of the other posts on this issue and there really arent a lot of responses and fixes.

I have a couple of laptops (wireless) and they are working fine. Its the computer actually connected to the router that isnt working

Someone PLEASE HELP!!!
Thank you!!!
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#2
Broni

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Just happened?

1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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#3
jstsmile

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We recently moved and I just hooked up the home computer.

Here is the info from the notepad. I am using my laptop to connect to the internet and typing all the info.

Pinging google.com [74.125.53.104] with 32 bytes of data:

Reply from 74.125.53.104: bytes=32 time=62ms TTL=51
Reply from 74.125.53.104: bytes=32 time=61ms TTS=51
Reply from 74.125.53.104: bytes=32 time=61ms TTS=51
Reply from 74.125.53.104: bytes=32 time=60ms TTS=51

Ping statistics for 74.125.53.104
Packets: Sent = 4, Received = 4, Lost = 0 (o% loss),
Approximate round trip times in milli-seconds:
Minimum = 60ms, Maximum = 62ms, Average = 61ms
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#4
Broni

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So, you clearly DO have connection.
There is something wrong with your IE.

Download Firefox on a computer, you're posting from, move the installation file to bad computer, using USB stick, install Firefox and see, if it works.
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#5
cbarnard

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Hi,

I have seen this problem lately. Try this it should work, but you never know.

In IE click on Tools > Internet Options > Connections > LAN Settings

Make sure the computer is set to automatically detect the settings and that the box on the bottom "proxy setting" isn't ticked. Unless of course you are using a proxy.

That has been the fix I have been using on multiple computers.

Good luck
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#6
jstsmile

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I added firefox and it still doesnt work.

It says

Unable to connect
Firefox can't establish a connection to the server at en-us.start3.mozilla.com

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permittes to access the web.
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#7
Broni

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In that case, my first suspect would be some kind of infection.

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a OTListIt2 log in THAT forum. If you are unable to run and/or post a OTListIt2 log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#8
jstsmile

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Hi,

I have posted all of my scans in the other post. However, I just started my computer in safe mode and the internet worked. Is there something I can do for this?
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#9
Broni

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Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?
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#10
jstsmile

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Yes, same problem. Page cannot be displayed through IE and Unable to connect through Firefox.
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#11
Broni

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Well, my reply #7 stays then :)
Make sure, you re-enable all items, you just disabled.

Edited by Broni, 22 May 2010 - 12:40 PM.

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#12
jstsmile

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Hi Just wanted to say thanks for all your help. I posted the info into another thread the other day and I never received a response so I decided to go ahead and just do a reinstall of Windows XP. That fixed my issues. However, I now have two copies of XP on my system. When I restart my computer I have to choose the version of XP that works. Can you help me? Am I able to delete the non working copy of XP on my system?
I posted a message regarding this to another thread, however, no-one has responded to that one either.
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#13
Broni

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Click Start, click Run, type sysdm.cpl, and then click OK.
On the Advanced tab, click Settings under Startup and Recovery.
Under System Startup, click Edit. This will open boot.ini file in Notepad.
Copy all content, and post it in your next reply.
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#14
jstsmile

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[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect
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#15
Broni

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Open boot.ini file in Notepad one more time and delete last line:
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect
Click File>Save

Restart computer and you should be good to go :)
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