Over the years I have got pretty good at solving my own problems and others, but this one has me stuck. I do not have access to the computer at this time. It is my friends daughter's laptop and we live states apart, so.
The laptop model is: Compaq Presario V5000
Here is the error message on startup and she can't do anything else:
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or
software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to
protect your files and folders, choose Last Known Good Configuration to revert to the most recent
settings that worked.
If a previous start up attempt was interrupted due to a power failure or because teh Power or Reset
button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration (your most recent settings that worked)
Start Windows Normally
Use the up and down arrow keys to move the highlight to your choice
Ok...now usually I know how to fix this and I walked her through everything I know and the bottom line is nothing works. We have tried command prompt and it doesn't even pop up for her, and the restore to Last known good config just loops back around over and over again. Safe Mode is the same...just reverts back to a grey screen. This just came out of nowhere for her. The laptop was working fine just yesterday.
So is it safe to assume my last resort is getting the installation Cd and trying a repair? The laptop was a gift (hand-me-down) from her grandma and came with no documents or CD...however it still might be possible the she has them somewhere so I asked the daughter to call her and find out.
Anyhow, besides all the "normal" procedures, is there anyhting else I can do without the CD??? Is there any "universal repair" program I can download and send to her to fix this.
All advice welcome!