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Internet keeps disconnecting


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#1
Bret4459

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Like others our internet also keeps disconnecting. Apparently on the new computer we got at Christmas it has always been doing this, we thought the games were just hanging. My hubby replaced the ethernet card but it did not solve the problem. Now he has been laid off at work and has a chance to do some online training hopefully to get another job but the computer wont stay connected. We dont have the money to buy another one and I am not sure what to do. I came here asking for help. Thank you for the time.

His wife
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#2
diabillic

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How often? When did it start? Wireless or wired? We need a little more information to troubleshoot.
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#3
Bret4459

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OK I asked hubby and he said it has done it since we got it, Its an HP 2.4 with 6 RAM, windows 7 64 bit, it has wireless but he has that turned off since he connects it right from the router, whatever that is, he also has Norton Internet security. He doesnt know why I asked, I am hoping with my very limited understanding and some help to get this fixed for him. As I stated he got laid off and is pretty down still. I can get whatever information you need if you just tell me how. Oh and it pops off every 3 to 5 minutes then reconnectes.
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#4
diabillic

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Try disabling Norton Internet Security. Also, please run ipconfig /all from the Run line by pressing the Windows Key + R.
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#5
Bret4459

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I disabled Norton and ran that ipconfig, it flahed something real fast but I could not see what it was. Oh and siabling Norton did not solve the problem, I was just disconnected again. Funny thing is my son has a computer connected to the router thing and his never disconnects,
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#6
diabillic

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Type cmd into the run line first then ipconfig /all
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#7
Bret4459

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OK I did that and it brings up a prompt, now what?
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#8
diabillic

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Paste the results of ipconfig /all
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#9
rshaffer61

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With the cmd line open type in ipconfig /all and then click Enter
Copy the results in your next post.
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#10
Bret4459

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I tried to select all to copy it but it wont allow me to copy. What do I do now? Oh and I do thank you in advance for your help.
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#11
Bret4459

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Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Bret>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Bret-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8169/8110 Family PCI Gigabit E
thernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-26-F2-AC-D1-73
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e8df:90d:b096:a1ae%24(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, May 25, 2010 10:14:58 AM
Lease Expires . . . . . . . . . . : Thursday, May 27, 2010 6:41:37 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 452994802
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-D6-F9-C1-00-1D-60-72-BF-F0

DNS Servers . . . . . . . . . . . : 24.116.2.50
24.116.2.34
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4C2EACC7-C08C-488F-9B7F-818FF3851448}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3486:3b4f:bcc2:6754(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3486:3b4f:bcc2:6754%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Bret>
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#12
diabillic

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Turn off IPv6.

Also, please download Process Explorer from my signature and paste a screenshot in your next post. If you cannot get all running processes in one shot, please post more then one to get everything.
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#13
Bret4459

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Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 99.62 0 K 24 K
Interrupts n/a 0 K 0 K Hardware Interrupts
DPCs n/a 0 K 0 K Deferred Procedure Calls
System 4 0.38 120 K 1,572 K
smss.exe 288 528 K 1,112 K
csrss.exe 428 2,436 K 4,172 K
wininit.exe 476 1,684 K 4,284 K
services.exe 540 5,744 K 9,184 K
svchost.exe 716 4,808 K 9,448 K Host Process for Windows Services Microsoft Corporation
ImApp.exe 3940 16,476 K 6,588 K IncrediMail Tray Application IncrediMail, Ltd.
FlashUtil10e.exe 3532 1,744 K 5,748 K Adobe Flash Player Helper 10.0 r45 Adobe Systems, Inc.
nvvsvc.exe 776 1,664 K 4,016 K NVIDIA Driver Helper Service, Version 195.62 NVIDIA Corporation
nvvsvc.exe 1028 3,608 K 8,300 K
svchost.exe 816 5,308 K 8,928 K Host Process for Windows Services Microsoft Corporation
svchost.exe 888 23,284 K 23,680 K Host Process for Windows Services Microsoft Corporation
audiodg.exe 3320 17,580 K 17,420 K
svchost.exe 920 111,064 K 117,504 K Host Process for Windows Services Microsoft Corporation
dwm.exe 3108 1,952 K 5,344 K Desktop Window Manager Microsoft Corporation
wisptis.exe 1188 3,448 K 8,372 K
svchost.exe 964 24,136 K 39,244 K Host Process for Windows Services Microsoft Corporation
svchost.exe 592 10,196 K 16,908 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1156 11,676 K 14,264 K Host Process for Windows Services Microsoft Corporation
spoolsv.exe 1320 7,920 K 13,588 K Spooler SubSystem App Microsoft Corporation
svchost.exe 1360 11,276 K 14,128 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1528 8,604 K 16,080 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1600 1,652 K 3,564 K Host Process for Windows Services Microsoft Corporation
LSSrvc.exe 1624 1,328 K 4,192 K LightScribe Service Hewlett-Packard Company
TurbineMessageService.exe 1664 35,692 K 7,948 K TurbineMessageService.exe Turbine, Inc.
nvSCPAPISvr.exe 1972 2,272 K 5,208 K Stereo Vision Control Panel API Server NVIDIA Corporation
svchost.exe 2008 7,400 K 10,276 K Host Process for Windows Services Microsoft Corporation
TBService.exe 2036 1,096 K 3,400 K
TuneUpUtilitiesService64.exe 1392 7,508 K 15,364 K TuneUp Utilities Service TuneUp Software
TuneUpUtilitiesApp64.exe 2284 2,924 K 9,776 K TuneUp Utilities TuneUp Software
svchost.exe 2352 2,612 K 5,944 K Host Process for Windows Services Microsoft Corporation
ccsvchst.exe 2664 92,972 K 3,456 K Symantec Service Framework Symantec Corporation
ccsvchst.exe 4036 22,184 K 9,928 K
TurbineNetworkService.exe 2880 45,752 K 17,260 K TurbineNetworkService.exe Turbine, Inc.
wmpnetwk.exe 672 12,736 K 15,508 K Windows Media Player Network Sharing Service Microsoft Corporation
SearchIndexer.exe 2436 48,168 K 32,100 K Microsoft Windows Search Indexer Microsoft Corporation
SearchProtocolHost.exe 5144 3,976 K 8,192 K
SearchFilterHost.exe 5200 2,960 K 6,560 K
taskhost.exe 4020 8,496 K 9,144 K Host Process for Windows Tasks Microsoft Corporation
svchost.exe 4132 2,892 K 7,260 K Host Process for Windows Services Microsoft Corporation
lsass.exe 552 5,220 K 11,484 K Local Security Authority Process Microsoft Corporation
lsm.exe 564 2,724 K 4,164 K
csrss.exe 496 20,472 K 16,052 K
winlogon.exe 624 3,140 K 7,104 K
explorer.exe 2188 47,196 K 72,284 K Windows Explorer Microsoft Corporation
IncMail.exe 2424 78,164 K 11,480 K IncrediMail Application IncrediMail, Ltd.
iexplore.exe 4464 19,612 K 39,256 K Internet Explorer Microsoft Corporation
iexplore.exe 4648 121,916 K 118,388 K Internet Explorer Microsoft Corporation
GoogleToolbarUser_32.exe 3696 5,896 K 11,356 K Google Toolbar Broker Google Inc.
iexplore.exe 5076 97,180 K 93,572 K Internet Explorer Microsoft Corporation
procexp.exe 4608 2,104 K 5,660 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp64.exe 3660 13,860 K 22,472 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp.exe 5148 1,852 K 5,460 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
procexp64.exe 6028 22,716 K 38,644 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
BrccMCtl.exe 3744 16,256 K 21,584 K Control Center 3 Main Program Brother Industries, Ltd.
BrMfcWnd.exe 3140 2,460 K 8,640 K Brother Status Monitor Application Brother Industries, Ltd.
BrMfimon.exe 1176 2,736 K 7,156 K Brother Status Monitor (Network) Brother Industries, Ltd.
TurbineDownloadManagerIcon.exe 3812 36,592 K 2,956 K TurbineDownloadManagerIcon.exe Turbine, Inc.
mspaint.exe 5980 31,816 K 48,452 K Paint Microsoft Corporation
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#14
diabillic

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Nothing really suspicious there. Lets try disabling everything on startup to root that out.

Start -> Run -> msconfig

Click the startup tab, check the Hide all Microsoft services box, click disable all then reboot. See if it happens again.
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#15
Bret4459

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I have been told by others I know that this is a Windows 7 glitch, has anyone else heard this?
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