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Windows XP start up problems


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#1
tcrochet

tcrochet

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this computer has problems with start up. Sometimes it starts just fine and works fine. Other times it starts and displays the background with no icons and no start bar so I have to restart it with the power button. Right before this happens I usually get a message saying: "to help protect your computer windows has closed this program, run DLL and an App" Now this computer was infected with several malware programs, but have been cleaned with malwarebytes, registry key deletions and finding the .exe folder and deleting that along with stopping processes. So it should be clean. Malwarebyes scans without any infections. I also scanned with SuperAntiSpyware and showed no infection. Any ideas on how to correct these start up problems?
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#2
happyrock

happyrock

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Please go to Malware and Spyware Cleaning Guide...
HERE....

That will help you clean up 80 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) follow the instructions and start a new topic
here
post the OTListIt2 and Rooter logs ...
The "Topic Title" should contain the name of the infection that you are having a problem with...Use the "Topic Description" to include more details. This will help you get faster responses as some people are more familiar with certain infections....

if you are unable to download or run ANY of the tools...try downloading them on another computer and put them on a flash drive or cd and try installing them that way..
no joy...
start a new topic and let them know you can't run any of the tools..

if your still having issues after the malware pros give you a all clean...come back here and we will see if we can get it straightened out out
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