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BSOD - WIN7 64 BIT


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#1
SSri09

SSri09

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I am getting a few errors, which are listed below:

(1) BSOD......The debug shows bugcheck 9F (ntoskrnl.exe)...This occured at the time of shutting down....Please help....


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\052410-31247-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e55e50
Debug session time: Mon May 24 22:02:07.207 2010 (GMT+1)
System Uptime: 0 days 15:22:05.692
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004779060, fffff80000b9c4d8, fffffa800755c7e0}

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_IRP ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_IRP ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_IRP ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Probably caused by : ntoskrnl.exe ( nt+68900 )


(2) SChannel - Error State 10

Log Name: System
Source: Schannel
Date: 24/05/2010 23:14:41
Event ID: 36888
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Sundars-PC
Description:
The following fatal alert was generated: 10. The internal error state is 10.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-05-24T22:14:41.184477400Z" />
<EventRecordID>110803</EventRecordID>
<Correlation />
<Execution ProcessID="648" ThreadID="712" />
<Channel>System</Channel>
<Computer>Sundars-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="AlertDesc">10</Data>
<Data Name="ErrorState">10</Data>
</EventData>
</Event>

(3) Kernel-EventTracing

Log Name: Microsoft-Windows-Kernel-EventTracing/Admin
Source: Microsoft-Windows-Kernel-EventTracing
Date: 24/05/2010 22:08:53
Event ID: 2
Task Category: Session
Level: Error
Keywords: Session
User: LOCAL SERVICE
Computer: Sundars-PC
Description:
Session "" failed to start with the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
<EventID>2</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>2</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000000010</Keywords>
<TimeCreated SystemTime="2010-05-24T21:08:53.721800900Z" />
<EventRecordID>56</EventRecordID>
<Correlation />
<Execution ProcessID="472" ThreadID="2664" />
<Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
<Computer>Sundars-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="SessionName">
</Data>
<Data Name="FileName">
</Data>
<Data Name="ErrorCode">3221225485</Data>
<Data Name="LoggingMode">285212677</Data>
</EventData>
</Event>

(4) NTFS error - the file system on the disk is corrupt and unusuable...please run chkdsk utility on volume win7_64bit © drive....I have a dual boot (XP pro 32 bit and win7 64bit)...I have checked the hard drive for errors; there was no problem. I also ran a memtest which does not show any problem.

Log Name: System
Source: Ntfs
Date: 21/05/2010 21:05:42
Event ID: 55
Task Category: (2)
Level: Error
Keywords: Classic
User: N/A
Computer: Sundars-PC
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume Win7_64bit.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Ntfs" />
<EventID Qualifiers="49156">55</EventID>
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-05-21T20:05:42.157844300Z" />
<EventRecordID>109268</EventRecordID>
<Channel>System</Channel>
<Computer>Sundars-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>Win7_64bit</Data>
<Binary>0D000C000200380002000000370004C000000000020100C000000000000000000000000000000
000BB0117006BF2000000006D01</Binary>
</EventData>
</Event>

Could you please advise?

Thanks
SSri
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#2
Broni

Broni

    Kraków my love :)

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#3
SSri09

SSri09

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  • 144 posts
Thank you for your help.....

The BSOD.txt is pasted here below:

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+da4c3
From Address : fffff800`02c1d000
To Address : fffff800`031f4000
Size : 0x005d7000
Time Stamp : 0x4b88cff0
Time String : 27/02/2010 08:55:28
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7600.20655 (win7_ldr.100226-1909)
Company : Microsoft Corporation
Full Path : c:\windows\system32\ntoskrnl.exe
==================================================

==================================================
Filename : hal.dll
Address In Stack :
From Address : fffff800`031f4000
To Address : fffff800`0323d000
Size : 0x00049000
Time Stamp : 0x4a5bdf08
Time String : 14/07/2009 02:27:36
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : kdcom.dll
Address In Stack :
From Address : fffff800`00bcd000
To Address : fffff800`00bd7000
Size : 0x0000a000
Time Stamp : 0x4a5bdfdb
Time String : 14/07/2009 02:31:07
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mcupdate.dll
Address In Stack :
From Address : fffff880`00cd1000
To Address : fffff880`00d15000
Size : 0x00044000
Time Stamp : 0x4a5bdf66
Time String : 14/07/2009 02:29:10
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PSHED.dll
Address In Stack :
From Address : fffff880`00d15000
To Address : fffff880`00d29000
Size : 0x00014000
Time Stamp : 0x4a5be027
Time String : 14/07/2009 02:32:23
Product Name : Microsoft® Windows® Operating System
File Description : Platform Specific Hardware Error Driver
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : c:\windows\system32\PSHED.dll
==================================================

==================================================
Filename : CLFS.SYS
Address In Stack :
From Address : fffff880`00d29000
To Address : fffff880`00d87000
Size : 0x0005e000
Time Stamp : 0x4a5bc11d
Time String : 14/07/2009 00:19:57
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : CI.dll
Address In Stack :
From Address : fffff880`00c00000
To Address : fffff880`00cc0000
Size : 0x000c0000
Time Stamp : 0x4a5be01d
Time String : 14/07/2009 02:32:13
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Wdf01000.sys
Address In Stack :
From Address : fffff880`00e7f000
To Address : fffff880`00f23000
Size : 0x000a4000
Time Stamp : 0x4a5bc19f
Time String : 14/07/2009 00:22:07
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WDFLDR.SYS
Address In Stack :
From Address : fffff880`00f23000
To Address : fffff880`00f32000
Size : 0x0000f000
Time Stamp : 0x4a5bc11a
Time String : 14/07/2009 00:19:54
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ACPI.sys
Address In Stack :
From Address : fffff880`00f32000
To Address : fffff880`00f89000
Size : 0x00057000
Time Stamp : 0x4a5bc106
Time String : 14/07/2009 00:19:34
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WMILIB.SYS
Address In Stack :
From Address : fffff880`00f89000
To Address : fffff880`00f92000
Size : 0x00009000
Time Stamp : 0x4a5bc117
Time String : 14/07/2009 00:19:51
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : msisadrv.sys
Address In Stack :
From Address : fffff880`00f92000
To Address : fffff880`00f9c000
Size : 0x0000a000
Time Stamp : 0x4a5bc0fe
Time String : 14/07/2009 00:19:26
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pci.sys
Address In Stack :
From Address : fffff880`00f9c000
To Address : fffff880`00fcf000
Size : 0x00033000
Time Stamp : 0x4a5bc117
Time String : 14/07/2009 00:19:51
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : vdrvroot.sys
Address In Stack :
From Address : fffff880`00fcf000
To Address : fffff880`00fdc000
Size : 0x0000d000
Time Stamp : 0x4a5bcadb
Time String : 14/07/2009 01:01:31
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : partmgr.sys
Address In Stack :
From Address : fffff880`00fdc000
To Address : fffff880`00ff1000
Size : 0x00015000
Time Stamp : 0x4a5bc11e
Time String : 14/07/2009 00:19:58
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : compbatt.sys
Address In Stack :
From Address : fffff880`00ff1000
To Address : fffff880`00ffa000
Size : 0x00009000
Time Stamp : 0x4a5bc3b6
Time String : 14/07/2009 00:31:02
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BATTC.SYS
Address In Stack :
From Address : fffff880`00e00000
To Address : fffff880`00e0c000
Size : 0x0000c000
Time Stamp : 0x4a5bc3b5
Time String : 14/07/2009 00:31:01
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : volmgr.sys
Address In Stack :
From Address : fffff880`00e0c000
To Address : fffff880`00e21000
Size : 0x00015000
Time Stamp : 0x4a5bc11d
Time String : 14/07/2009 00:19:57
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : volmgrx.sys
Address In Stack :
From Address : fffff880`00e21000
To Address : fffff880`00e7d000
Size : 0x0005c000
Time Stamp : 0x4a5bc141
Time String : 14/07/2009 00:20:33
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pciide.sys
Address In Stack :
From Address : fffff880`00cc0000
To Address : fffff880`00cc7000
Size : 0x00007000
Time Stamp : 0x4a5bc115
Time String : 14/07/2009 00:19:49
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PCIIDEX.SYS
Address In Stack :
From Address : fffff880`00d87000
To Address : fffff880`00d97000
Size : 0x00010000
Time Stamp : 0x4a5bc114
Time String : 14/07/2009 00:19:48
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : mountmgr.sys
Address In Stack :
From Address : fffff880`00d97000
To Address : fffff880`00db1000
Size : 0x0001a000
Time Stamp : 0x4a5bc11a
Time String : 14/07/2009 00:19:54
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : iaStorV.sys
Address In Stack :
From Address : fffff880`010bd000
To Address : fffff880`011db000
Size : 0x0011e000
Time Stamp : 0x49dcd76d
Time String : 08/04/2009 17:57:17
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : atapi.sys
Address In Stack :
From Address : fffff880`011db000
To Address : fffff880`011e4000
Size : 0x00009000
Time Stamp : 0x4a5bc113
Time String : 14/07/2009 00:19:47
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ataport.SYS
Address In Stack :
From Address : fffff880`01000000
To Address : fffff880`0102a000
Size : 0x0002a000
Time Stamp : 0x4a5bc118
Time String : 14/07/2009 00:19:52
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : lsi_sas.sys
Address In Stack :
From Address : fffff880`0102a000
To Address : fffff880`01047000
Size : 0x0001d000
Time Stamp : 0x4a11fb47
Time String : 19/05/2009 01:20:23
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : storport.sys
Address In Stack :
From Address : fffff880`01047000
To Address : fffff880`010a9000
Size : 0x00062000
Time Stamp : 0x4a5bcace
Time String : 14/07/2009 01:01:18
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : amdxata.sys
Address In Stack :
From Address : fffff880`010a9000
To Address : fffff880`010b4000
Size : 0x0000b000
Time Stamp : 0x4a12f2eb
Time String : 19/05/2009 18:56:59
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fltmgr.sys
Address In Stack :
From Address : fffff880`00db1000
To Address : fffff880`00dfd000
Size : 0x0004c000
Time Stamp : 0x4a5bc11f
Time String : 14/07/2009 00:19:59
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fileinfo.sys
Address In Stack :
From Address : fffff880`011e4000
To Address : fffff880`011f8000
Size : 0x00014000
Time Stamp : 0x4a5bc481
Time String : 14/07/2009 00:34:25
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Ntfs.sys
Address In Stack :
From Address : fffff880`01202000
To Address : fffff880`013a5000
Size : 0x001a3000
Time Stamp : 0x4a5bc14f
Time String : 14/07/2009 00:20:47
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : msrpc.sys
Address In Stack :
From Address : fffff880`014e8000
To Address : fffff880`01546000
Size : 0x0005e000
Time Stamp : 0x4a5bc17c
Time String : 14/07/2009 00:21:32
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ksecdd.sys
Address In Stack :
From Address : fffff880`01546000
To Address : fffff880`01560000
Size : 0x0001a000
Time Stamp : 0x4a5bc156
Time String : 14/07/2009 00:20:54
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : cng.sys
Address In Stack :
From Address : fffff880`01560000
To Address : fffff880`015d3000
Size : 0x00073000
Time Stamp : 0x4a5bc814
Time String : 14/07/2009 00:49:40
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pcw.sys
Address In Stack :
From Address : fffff880`015d3000
To Address : fffff880`015e4000
Size : 0x00011000
Time Stamp : 0x4a5bc0ff
Time String : 14/07/2009 00:19:27
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Fs_Rec.sys
Address In Stack :
From Address : fffff880`015e4000
To Address : fffff880`015ee000
Size : 0x0000a000
Time Stamp : 0x4a5bc111
Time String : 14/07/2009 00:19:45
Product Name :
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==================================================
Filename : LMIRfsDriver.sys
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==================================================
Filename : peauth.sys
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==================================================

==================================================
Filename : secdrv.SYS
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==================================================
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==================================================
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==================================================
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==================================================
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==================================================
Filename : srv.sys
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==================================================

==================================================
Filename : icsak.sys
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==================================================
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#4
Broni

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I'm not sure why, but I don't see any recent BSOD reports in BlueScreenView log. The latest are from March 2010.

Make sure, your settings are correct...

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

Edited by Broni, 25 May 2010 - 03:08 PM.

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#5
SSri09

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Posts: 9
OS: Win 7 64 bit



Thanks Broni....

I find that bizzare! I checked the settings as advised by you. I can confirm they are correct. I checked the \windows\minidump directory. It did generate a minidump file (052410-31247-01.dmp) with a time stamp 24/05/2010 at 22:08 local time.

The bluescreen view application does capture the file and shows the crash time as above. I ran the dump file again and attaching it as a text file. The pdf file is a screenshot of the BS view showing the dump file. BTW, there are no other dump files in that directory as I routinely clear them off.

I look forward to your reply. The system was running into a similar issue last night at shut down. I decided to physically power off the system than waiting for it to crash. I know this is not safe but can't be asked!

Thank you
SSri

Attached Files

  • Attached File  bsod.txt   1.72KB   72 downloads
  • Attached File  bsod.pdf   174.8KB   120 downloads

Edited by SSri09, 26 May 2010 - 01:15 AM.

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#6
SSri09

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Thanks Broni....

I find that bizzare! I checked the settings as advised by you. I can confirm they are correct. I checked the \windows\minidump directory. It did generate a minidump file (052410-31247-01.dmp) with a time stamp 24/05/2010 at 22:08 local time.

The bluescreen view application does capture the file and shows the crash time as above. I ran the dump file again and attaching it as a text file. The pdf file is a screenshot of the BS view showing the dump file. BTW, there are no other dump files in that directory as I routinely clear them off.

I look forward to your reply. The system was running into a similar issue last night at shut down. I decided to physically power off the system than waiting for it to crash. I know this is not safe but can't be asked!

Thank you
SSri
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#7
Broni

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Now the report looks fine, however we have only 1 dump file, which is not enough to issue any diagnose.
Don't delete those .dmp files and when you have 3-4 more dump files, run BSV again and post its log.
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#8
SSri09

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Thank you!

I just have one dump file at this juncture. I will run CSV to post the logs as and when I have 3-4 dmp files.

BTW, could you please look into the errors (2), (3) and (4) reported in the original post and advise me?

Many thanks
SSri
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#9
Broni

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That original report is very inconclusive, so we better wait wait for a few new BSODs.
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#10
SSri09

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Sure. Thank you.
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#11
Broni

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I'll be around :)
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#12
SSri09

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Many thanks. Really appreciate it.....
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#13
SSri09

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Hi there,

Another one this morning. Strangely, when this dump was written, the other file got deleted automatically. I could not find the deleted file in the Recyle Bin.

The new dump file (bsod1.txt) is attached along with the previous dump (dsod.txt).

Thanks....SSri

Attached Files


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#14
Broni

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Yeah, both errors indicates ntoskrnl.exe file being at fault.
Unfortunately, it could be anything.
The other problem is, it doesn't happen often enough to get more logs.
Did it happen at the shutdown on both occasions?
Do you close all programs before shutting computer down, or you just shut it down with whatever is still open?
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#15
SSri09

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After posting this report, the system was taking too long to shut. I decided to poweroff and boot again. The bsod (bsod1.txt) happened when (1) amibroker chart application (www.amibroker.com) was loading a realtime data plug-in to log-on to the real-time data server (www.dtniqfeed.com) and immeidately after (2) when I launched MS office 2007 word without waiting for amibroker to finish the logon process.

Today, a few minutes ago the BSOD happened; the following applications were running for well over 2 hours.

(i) Amibroker with real-time data streaming from DTN:IQFeed
(ii) Outlook 2007
(iii) MS Word 2007
(iv) a video in Youtube

In the background, (a) Zonealarm extreme security, (b) IQ Connection Manager for Amibroker, © Zonealarm IDrive online backup run all the time. The background applications (a) and © load at the startup itself. the application (b) launch auto when (i) is launched.

I am attaching the new bsod2.txt...It also points ntoskernel.exe

I use HP xw8600 x5450 quadcore xeon processor, 4 mb ram; 4 display. The system is hooked with an APS Back-UPS RS1500. All these uses just a third of the UPS load. The UPS is connected to the power supply all the time.

I had the ntoskernel bsod issue a few months ago. I talked to Microsoft. They gave me a 64-bit hotfix (windows KB79444-X64) in January. After this, the BSOD problem disappeared. I was using the applications (i) to (iv) and background applications (a) to © even before the installation of the hotfix. I have not installed any fresh applications since then.

I close all the applications I open. Background applications (a) and © close auto at shut down....

Thank you.

Attached Files


Edited by SSri09, 07 June 2010 - 02:15 AM.

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